What are the responsibilities and job description for the Support Service Technician position at National Spine & Pain?
Job Description
Job Description
Description :
The Support Services Technician is responsible for assisting the healthcare team with the care and management of patients during their pain management visit. The Support Services Technician will perform various ancillary support services and routine administrative tasks to maintain and support the practice. Working under the direction and guidance of the NSPC Center Manager and by performing all required duties and responsibilities, the position is responsible for ensuring that quality services are provided to meet the needs of the patients, providers and organization
Duties and Responsibilities :
Assists with providing support as needed for all ancillary programs of the practice.
Urine Toxicology Screenings :
Collects urine specimens from patients in compliance with standard operating procedures for specimen collection.
Ensures each specimen collected is marked with the appropriate patient identification and laboratory testing information.
Ensures paperwork is completed and processed correctly for billing purposes.
Prepares and mails out specimens and paperwork in a timely manner in order to ensure lab results are received in an appropriate time frame for the providers
Brace Fittings :
Fits patients with braces, as prescribed by the appropriate providers and instructs patients in the proper use and care of the brace.
Places orders for the braces and ensures braces are shipped as required to the patients.
Follows-up with patients to ensure the brace has been received and fits properly.
Coordinates adjustments and additional fitting with patients, as needed.
Follows appropriate protocol for forwarding brace order through the proper channels to ensure brace is billed on-time.
TENs Units :
Explains the use of the TENs unit to the patient and provides thorough instructions in the proper use and care of the TENs unit and associated supplies.
Maintains inventory and places orders of the TENs units kept onsite.
Follows-up with patients to ensure the patient is properly using the TENs unit and coordinates adjustments as needed.
Follows appropriate protocol for forwarding TENs units order through the proper channels to ensure TENs is billed on-time.
Supplements dispensing :
Maintains a daily count of all supplement inventories.
Compiles and sends weekly inventory logs to the Program Coordinator.
Ensures adequate supplement supplies and communicates orders to the Program Coordinator.
Communicates with the Program Coordinator on inventory which will soon expire.
Ensures all supplements are being billed correctly and signed off on each day.
Ensures all new inventory is being accounted for immediately and invoices are checked and sent to the appropriate department in a timely manner.
Ensures office staff is knowledgeable on the inventory and pricing in order to assist in selling the products.
Administrative Functions :
Meets, greets and checks patients in and out in accordance with the standard operating procedure.
Assists in managing patient flow in the waiting room, communicating wait times, and escorting patients to the exam room
Schedules patient appointments and provides instructions for patients for follow-up appointments
Answers telephone calls : takes thorough messages and communicates to the appropriate person in a timely manner
Preps charts for scheduled appointments in advance, following the process outlined in the Standard Operating Procedure
Checks and distributes mail, email, faxes and reports regularly throughout business day assuring intended recipient receives and acknowledges
Receives and stocks office supplies, and processes invoices and packing slips as required
Organizes and cleans exam rooms following each patient
Depending on organization needs could be asked to work in different / multiple office locations on an ongoing basis.
Understands, complies with, and enforces all NSPC policies, procedures, codes of conduct, and OSHA and HIPAA privacy rules.
Adhere to and uphold all applicable federal and state compliance regulations as well as NSPC’s Code of Conduct and Employee Handbook, compliance policies and procedures, and applicable healthcare fraud, waste and abuse laws.
The Code of Conduct.
Annual completion of compliance training.
Adherence to the overall compliance program.
Reporting issues
All other duties as assigned.
Requirements :
High school diploma or general education degree (GED) equivalent.
At least one year of related experience and / or training in a clinical setting,
Ability to maintain complete confidentiality of information at all times.
Excellent verbal and written communication skills
Ability to understand and demonstrate outstanding customer service skills while maintaining the highest level of patient care at all times
Excellent organizational / multi -tasking skills with acute attention to details
Proficient with Microsoft Office Suite (Word, Excel, Power Point, Outlook)
Ability to problem solve. Capable to work quickly to resolve or minimize identified problems
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