Test Center Supervisor

Job Summary:

The Test Center Supervisors key responsibility is oversight of the written and physical ability test administration and the testing site operations at our Everett facility. This includes proctor coordination and scheduling, candidate management, test security, facility management, exam administration and the oversight of examinations administered at the site for quality. The Test Center Supervisor will also conduct Virtual Testing sessions when able. The Test Center Supervisor is required to uphold all professional standards and policy and procedures set by National Testing Network (NTN).

The job requires that you work in the Everett site Monday through Friday and one Saturday per month (subject to change as needed).

Essential Functions:

• Oversee and ensure proctor compliance in the administration of exams as instructed by NTN to provide consistent and fair test administration to all candidates (internal and external: also includes updating training materials and SAs)

• Supervise Everett proctor team (staff scheduling, point of escalation, discipline and mentor, Payroll/HR)

• Conduct exam proctoring for written and physical abilities as needed

• Conduct exam proctoring for virtual written exams as needed

• Provide professional and friendly customer service to all candidates

• Ensure timely submittal of rating sheets and reports for scoring and other processing

• Administer and help coordinate off-site testing along with Testing Services Supervisor (including travel, set up, test administration and break down)

• Hire and train new proctors in coordination with Testing Services Supervisor and Testing Services Manager

• Oversees cleanliness, equipment maintenance and professionalism of facility

• Manage Everett escalations and incident resolution in coordination with Support Supervisor and Testing Services Supervisor

• Oversee all test center scheduling (internal and external locations: enter monthly schedules, monitor capacity, make modifications as requested)

• Monitor available slots on the Everett Testing Center schedule and coordinate additional administration days as necessary to meet demand

• Everett test center audits

• Administrative duties as needed for efficient daily operations

• Support candidate recruiting events as needed

• Hosting Virtual Proctoring/Standby sessions

• Performs other duties as assigned

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Desired Knowledge, Skills and Abilities:

• Understand and follow precise policies and procedures consistently and confidently

• Able to communicate professionally with all parties, including those whose primary language is not English

• Project voice to provide instructions to candidates in a loud setting

• Strong organizational skills

• Comfortable and effective with directing candidates/customers and peers

• Courteous, diplomatic and friendly with all candidates and peers

• Fitness or testing related background preferred, but not required

• A team player, reliable

• Basic computer skills

Job Requirements:

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1 years proctoring experience preferred.
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Must participate in Proctor training provided by NTN and on the job training including (but not limited to) reading manuals, test administration guides and job shadowing.
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All proctors must pass an annual Proctor Certification exam (for written exams) and a CPAT Certification (for physical ability exams) as it applies to their position.
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Physical Requirements:

• Sit for up to 3 hours at a time

• Stand for up to 3 hours at a time

• Regular bending

• Lift up to 50 pounds

• Carry up to 25 pounds 50 feet

• Push/turn objects weighing up to 175 pounds

Work Environment:

Physical abilities testing is conducted both indoors and out. Regular exposure to outdoor weather including high heat, wind, wet, or freezing conditions for up to 30 minutes.
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Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Everett, WA 98204: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18