What are the responsibilities and job description for the Career Success Coach position at National Trade Institute?
Job Title: Career Success Coach
Location: Irving, TX
Department: Student Services
Reports To: Admissions Manager/Director
Job Summary:
The Career Success Coach plays a vital role in guiding students from the admissions process through graduation, by making regular, scheduled, personal contacts with students and recognizing that student schedules may not adhere to a 9-5 timeframe, ensuring an exceptional and seamless experience. This individual is responsible for providing personalized support, answering questions, offering advice on a variety of topics, including finances and payments, and maintaining positive relationships with students and their families, all while promoting the institution's values and offerings.
Key Responsibilities:
1. Prospective Student Support:
o Serve as the primary point of contact for students, answering inquiries about all phases of a new student to a graduate.
o Provide timely and personalized follow-up communication to ensure continued engagement throughout the process.
2. Program Process Guidance:
o Guide students through the process, including providing assistance with the required submissions, documentation, and deadlines.
o Provide detailed guidance on completing the program and becoming an employed graduate.
3. Customer Experience Enhancement:
o Consistently deliver a high-quality, positive customer experience that reflects the values and standards of NTI.
o Actively listen to students' needs and concerns, addressing issues and providing clear, actionable solutions by building a personal relationship.
4. Data Management and Reporting:
o Maintain accurate and up-to-date records in the student management system, tracking communication, status of student progress, and any follow-up actions required.
o Report key metrics and trends related to applicant progress and feedback to improve the overall experience.
5. Collaboration with Other Departments:
o Work closely to ensure students receive comprehensive support with all team members.
6. Outreach and Engagement:
o Participate in outreach efforts, including email campaigns, phone calls, and personalized communication with students.
o Develop and maintain a rapport with students to ensure positive and supportive experiences.
7. Continuous Improvement:
o Actively participate in training sessions and professional development opportunities to remain knowledgeable about the institute’s procedures and industry trends.
o Contribute feedback and suggestions for improving the process and enhancing the overall customer experience.
Qualifications:
· Education: Bachelor’s degree or equivalent work experience in education, customer service, or a related field.
· Experience:
o Minimum of 2 years of experience in customer service, sales, or a higher education admissions role.
o Strong understanding of the overall process and the ability to guide students through the program.
· Skills:
o Excellent communication and interpersonal skills, with the ability to engage and build relationships with a diverse range of students and families.
o Strong organizational and time management skills with attention to detail.
o Ability to multitask and prioritize tasks effectively in a fast-paced environment.
o Willingness to work till job is one.
o Proficient in using student management software, Microsoft Office, and CRM tools.
Personal Attributes:
· Empathetic and customer-centric attitude.
· Problem-solving mindset with a focus on delivering solutions.
· Comfortable having difficult conversations, if needed.
· Enthusiastic with the ability to work both independently and as a team.
· Strong commitment to promoting diversity, equity, and inclusion within the process.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Schedule:
- 10 hour shift
- 8 hour shift
- Extended hours
Work Location: In person
Salary : $55,000 - $65,000
