What are the responsibilities and job description for the Parts Advising and Research position at National Trailer Source?
JOB DESCRIPTION
National Trailer Sales is hiring a Parts Advisor at our location in Willis, TX. . We are seeking an individual with experience in parts and customer service. This individual must have a strong work ethic and be driven to deliver excellence to our customers.
When it comes to our team, we offer employees competitive pay, personal time off, health and dental insurance, a fun team-oriented work environment, and a generous employee discount program with our sister company NRS, which offers tack, feed, apparel, home décor, hats and much more!
Summary/Objective
The Parts Advisor is responsible for assisting customers in finding the appropriate parts and accessories for their Trailer or RV. This person will work with customers and technicians to identify and order parts for repairs and upgrades as needed.
Essential Functions
- Assist in retail customer purchases
- Knowledge of the location of all parts and some knowledge of uses and installation Techniques
- Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures and by checking parts availability
- Verify prices and enter orders into computer
- Analyze customer requests for parts; provide parts information and prices from service manuals, reference materials and computer
- Ability to provide substitute parts information for obsolete/upgraded parts based on experience and outstanding orders
- Responsible for following up on back orders by checking with other parts personnel and sources to determine status of orders and provide answers to customers
- Establish a good relationship with distributors, dealers, service centers and consumers in order to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system.
Competencies
- Demonstrated customer service skills
- Ability to follow company policies and procedures
- Good listener
- Good sales skills
- Problem solver
- Good telephone manner
- Experience with computers
- Excel, Word, Adobe, MS Office
Required Education and Experience
- High school diploma or the equivalent
- Two years customer service experience preferred
- Good knowledge of product and mechanical/electrical parts
Physical Demands
- Stoop
- Climb Stairs
- Bend
- Lift up to 50 lbs.
Benefits
We Offer:
- PTO (Personal Time Off) or Vacation Pay
- Health insurance with optional Vision and Dental Plans
- Generous employee discount program with NRS Stores, Catalog , and Online Purchases (including tack, feed, apparel, home décor, boots, hats and much more)
- Fun/Team oriented work environment
Job Type: Full-time
Compensation: $35k based on experience and skill sets plus commission!
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Commission pay
Education:
- High school or equivalent (Preferred)
Experience:
- Inventory Control: 2 years (Required)
- RV/Marine Parts: 2 years (Required)
- Parts Research: 2 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $35,000 - $45,000