Shop Foreman/Dispatcher

JOB DESCRIPTION

National Trailer Source is hiring a Shop Foreman/Dispatcher at our location in Willis, TX. . We are seeking an individual with experience in RV or Marine service writing, technician work, and customer service. This individual must have a strong work ethic and be driven to deliver excellence to our customers.

We offer employees competitive pay, personal time off, health and dental insurance, a fun team-oriented work environment, and a generous employee discount program with our sister company NRS, which offers tack, feed, apparel, home décor, hats and much more!

Summary/Objective

As a Shop Foreman/Dispatcher for NTS they will plan, organize, lead and control the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Responsibilities and Duties

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor.
• Maintains an organized and up-to-date repair log.
• Prepares estimates when required.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Maintains high customer satisfaction ratings
• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
• Maintains a clean work area.
• Maintains a professional appearance.
• Other tasks as assigned.

Competencies

• Ability to effectively communicate verbally and in writing
• Ability to confront and resolve difficult customer service situations
• Demonstrated customer service skills
• Ability to read and comprehend written instructions and information
• Mechanically inclined

Benefits

We Offer:

• Salary: Based on experience
• PTO (Personal Time Off) or Vacation Pay
• Health insurance with optional Vision and Dental Plans
• Generous employee discount program with NRS Stores, Catalog , and Online Purchases (including tack, feed, apparel, home décor, boots, hats and much more)
• Fun/Team oriented work environment

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Service Writing: 2 years (Required)
• RV/Marine Service: 2 years (Required)
• RV/Marine Technician: 5 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $55,000 - $75,000