What are the responsibilities and job description for the Specialist, Guest Experience (Front Desk) CINCINNATI MUSEUM CENTER (PT) position at National Underground Railroad Freedom Center?
Specialist, Guest Experience-Seasonal (PT)
Cincinnati Museum CenterCincinnati, Ohio
Reports to: Guest Experience Manager
Department: Guest Experience
FLSA Status: PT/Non-exempt
Compensation: $15.00
Date: 1/31/25
Position Overview:
The Specialist, Guest Experience- Seasonal (PT) works at the Cincinnati Museum Center (CMC) as a cashier, ticket taker, greeter, self-serve aid and parking attendant. The Specialist is responsible for providing excellent guest service and accurate information for guests and Members. The Specialist uses the POS and scheduling systems to sell tickets and memberships and to secure group reservations and special programs.
Responsibilities:
- Deliver excellent guest service and salesmanship techniques.
- Provide orientation, guidance and assistance to guests, Members and groups through information, pricing, events schedules, etc; help them plan their day for the most meaningful experience possible.
- Operate POS register system for ticket sales, group check-in, program sales and Membership transactions and fulfillment.
- Assist with the execution of all guest and member appreciation events, film screenings, exhibit previews, special offers, and other events or programs as needed
- Assist guests at the parking gates to ensure an effective flow of traffic during high attendance days
- Other duties as assigned.
Education and Experience:
- High school graduate or equivalent required.
- Experience in the area of admissions, sales, hospitality, retail or customer service preferred.
- Previous cash handling experience and operational experience with a POS system strongly preferred.
Knowledge, Skills and Abilities:
- Excellent guest relation and interpersonal skills
- Ability to follow direction and remain flexible, with periodic heavy workloads, constant demands, and frequent interruptions.
- Ability to use multifaceted computer software systems
- Professional demeanor with a degree of integrity, confidentiality, ethics and dedication to the mission of Cincinnati Museum Center.
Additional Requirements & Working Conditions:
- The position is seasonal part-time, hourly until April 2026. Requires a flexible schedule to meet business demands, including weekends, evenings and holidays.
- This position takes place both indoors and outdoors. This position requires long periods of standing, sitting and walking. May be exposed to extreme hot or cold weather, including rain and snow.
Employee Benefits:
- Be a part of creating meaningful experiences, inspiration and lasting memories!
- Membership to the Cincinnati Museum Center, free parking & free admission to Featured Exhibits
- Discounts on tours, programs and events, food and beverage locations and the gift shop
Cincinnati Museum Center and the National Underground Railroad Freedom Center are proud to be Equal Opportunity Employers. We do not discriminate against any applicant or employee based on race, religion, color, national origin, sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, genetic information, military status, veteran status, or any other status or characteristic protected by law. Apply: www.cincymuseum.org/jobs
Job Types: Part-time, Seasonal
Pay: $15.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Free parking
- Retirement plan
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $15
