What are the responsibilities and job description for the Receptionist position at National University College?
The First Impression Campus Representative is responsible for delivering exceptional customer service, administrative and clerical support. Reporting directly to the Campus Executive Director and operating within designated business hours, this position serves as the frontline representative for NUC University/Florida Technical College/The DAVE School campuses. The First Impression Campus Representative is expected to provide support to campus staff in order to achieve operational targets while upholding company policies.
Minimum requirements:
- High School Diploma
- Have an excellent customer relation skills
- Knowledge of Microsoft Excel and Word
Essential duties and responsibilities:
- Provide excellent customer service, including answering incoming calls, transferring calls, listening to voicemails and taking messages.
- Utilize CRM and Campus Nexus platform to record and document interactions with prospective students.
- Serve as a liaison to support internal departments and communicate feedback on documents received.
- Answer questions regarding accreditation, policy, transcript requests, and admissions standards.
- Maintain quality assurance and audit reports for entered information.
- Review and process transcript request forms, including contacting institutions when necessary.
- Request funds for transcript payments and maintain activity logs.
- Respond emails and correspond with students through CRM within 24 hours.
- Greet visitors in a professional manner and make them feel welcome.
- Order supplies and assist with clerical tasks as requested.
- Receive, confirm and accept purchasing orders.
- Perform accurate data entry for new student enrollment.
- Scan and upload documents to the system.
- Assist with school activities and Continuing Education classroom setup.
- Assist with proctoring certification exams as needed.
- Process incoming mail/packages sent to the campus
- Manage, organize and distribute electronic devices for students
- Conduct inventory checks for campus supplies and marketing materials
- Reconcile petty cash
- Adhere to all company policies, procedures, and business ethics codes
Applicants must meet the minimum requirements to be considered.
Employer with Equal Employment Opportunity for Women, Minorities, Veterans, and Persons with Disabilities
