What are the responsibilities and job description for the Call Center Customer Service Representative position at National University?
Position Overview
We seek a motivated Remote Call Center Customer Service Representative to handle customer inquiries via phone, email, and chat. You’ll resolve issues, provide product/service guidance, and ensure customer satisfaction while working from home.
If you are interested, please submit your resume to: job@thetalentacquisition.online
Key Responsibilities
• Respond promptly to customer inquiries via phone, email, and live chat.
• Resolve issues efficiently, including billing disputes, technical support, and order tracking.
• Document interactions accurately in the CRM system.
• Meet performance metrics (e.g., response time, resolution rate, customer satisfaction).
• Escalate complex cases to appropriate teams.
• Stay updated on product/service changes and company policies.
• Contribute to team goals by sharing feedback and process improvements.
Requirements
• High school diploma/GED (required); associate’s degree or higher preferred.
• 1 years of customer service experience (call center, retail, or similar).
• Clear communication: Fluent in [language(s)] with strong phone/email etiquette.
• Tech-savvy: Comfortable using CRM tools, Microsoft Office, and communication platforms (e.g., Zoom).
• Problem-solving skills: Ability to troubleshoot and de-escalate issues.
• Self-disciplined: Reliable internet connection, quiet workspace, and ability to work independently.
