What are the responsibilities and job description for the Call Center Customer Service Representative position at National University?
Position Overview
We seek a motivated Remote Call Center Customer Service Representative to handle customer inquiries via phone, email, and chat. You’ll resolve issues, provide product / service guidance, and ensure customer satisfaction while working from home.
If you are interested, please submit your resume to : job@thetalentacquisition.online
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat.
- Resolve issues efficiently, including billing disputes, technical support, and order tracking.
- Document interactions accurately in the CRM system.
- Meet performance metrics (e.g., response time, resolution rate, customer satisfaction).
- Escalate complex cases to appropriate teams.
- Stay updated on product / service changes and company policies.
- Contribute to team goals by sharing feedback and process improvements.
Requirements
