What are the responsibilities and job description for the Regional Service Coordinator position at National Water Service?
About National Water Services
Since 1991, we have been dedicated to delivering the highest quality drinking water. Our first FreshPure® Waters system received an incredible response, and today, our water is available in premier natural and organic food stores and co-ops across the United States and Canada. At FreshPure® Waters, we proudly share your commitment to quality, sustainability, wellness, and environmental stewardship.
Overview
Looking for a long-term career opportunity in Santa Fe? Benefits? Steady job and fun group of people to work with? FreshPure Waters is seeking a motivated person to join our team. We"re a company that values its employees, offering competitive compensation, benefits, and opportunities for growth. The Regional Service Coordinator is responsible for working with a national network of contractors to provide troubleshooting and services needs for water filtration equipment in grocery stores.
Job Duties
Since 1991, we have been dedicated to delivering the highest quality drinking water. Our first FreshPure® Waters system received an incredible response, and today, our water is available in premier natural and organic food stores and co-ops across the United States and Canada. At FreshPure® Waters, we proudly share your commitment to quality, sustainability, wellness, and environmental stewardship.
Overview
Looking for a long-term career opportunity in Santa Fe? Benefits? Steady job and fun group of people to work with? FreshPure Waters is seeking a motivated person to join our team. We"re a company that values its employees, offering competitive compensation, benefits, and opportunities for growth. The Regional Service Coordinator is responsible for working with a national network of contractors to provide troubleshooting and services needs for water filtration equipment in grocery stores.
Job Duties
- Manage assigned zone(s) and hiring needs to keep up with Service demands for our customers. This includes working with the HR department for recruiting.
- Provide initial orientation of service parameters including in-depth discussion and training on store equipment and processing equipment.
- Monitor services per contract agreement.
- Communicate in a professional and positive manner with contractors regarding regular and emergency services needed.
- Handle emergency calls and follow through.
- Provide phone technical support and troubleshooting.
- Maintain a service database and files.
- Order supplies for Service Technicians using current NWS ordering system and submit to shipping for fulfillment. Track shipments of parts and supplies.
- Customer service support (internal and external).
- Review and authorize contractor invoices for payment.
- Communicate with other department staff as necessary.
- Rotation of weekly/weekend On-Call.
- Work as a team to update Service Team job procedures at least annually in October.
- Other duties as assigned.
- Solid and consistent work history
- Able to guide people over the phone
- Computer knowledge
- Great organizational skills
- Attention to detail
- Personable
- Knowledge of mechanical aptitude and basic plumbing and electrical preferred
- Skillful at problem solving and multitasking
- This role is the initial contact with clients, so people skills are a must.
- Compensation: $20 per hour, DOE
- Work Hours: Monday-Friday, 7:30am-4:pm , 9 paid holidays
- Employment Type: Hourly, full-time
- Benefits Package:
- 401(k) with match
- Dental
- Vision
- Health
- HSA with qualified plan
- Supplemental insurance
- Referral program
- Educational reimbursement
- Employee discounts
- Introductory interviews will be conducted via video conferencing platform.
- Second interview will be at location.
- Job offers are contingent on the results from a background check.
- Applicants must be 18 years of age or older to be considered for this position and eligible to work in the U.S.
- Please submit your resume with your application.
Salary : $20
