Parts Consultant

In 1944, a group of regional truck leasing company owners met in Chicago to discuss how they could work together to provide maintenance for one another as their trucks began to travel across the country. From that meeting, NationaLease was born. Today, maintenance and the technicians who provide it still form the backbone of the NationaLease system. We are looking to strengthen our team with people who share our passion for providing a high level of quality and service to our customers. If you are that sort of person, we’d love to hear from you. Additional information can be found on our website at http://www.nationalease.com. You can also follow us on Twitter and Facebook.

Bentley Truck Services: for over 30 years is a full-service commercial truck dealership offering commercial truck leasing, truck rentals, new and used truck sales, parts, and service. Bentley Truck Services is an authorized dealer for Isuzu Commercial Trucks, Hino Trucks, Mitsubishi Fuso, and Workhorse Trucks. We have locations in Northeast Philadelphia, South Philadelphia, and Landenberg in PA, Logan Twp. & Maple Shade in NJ, New Castle, Delaware and Miami, Florida. We would love for you to join our growing Team!

Benefits:

Sick/PTO, Paid Holidays, Competitive Wage, Generous 401k match, Medical, Dental, Vision, Employee Referral Bonus, Company Paid Life Insurance, Supplemental Life, LTD, STD, Critical Illness, and Accident Insurance.

What You’ll Do

Parts Advisor Job Summary:

• This position will provide exceptional customer service and satisfaction to all customers. We are seeking someone with detailed knowledge of the automotive/truck industry. Working directly with customers who are looking to improve or fix their cars, giving them advice and providing customer service to get them the necessary parts.

Responsibilities:

• Inform customers about potential cost savings and warranty protections.
• Work independently on determining needed automobile parts and outside research if not in stock.
• Maintain knowledge of various automobile models and their parts as well as where to research additional information when required.
• Answer customer questions about service outcomes, consulting with technicians when necessary.
• Make in-bound and out-bound telephone enquiries, greet walk in customers, and internet enquiries and developing customer relationships through providing good product knowledge and creating an effective first impression.
• Ensure consumables and service parts are regularly replenished, providing a swift service to workshop and other departments as well as trade/retail customers.
• Handle warranty claims processing (relating to parts issues) and complete all relevant administration promptly and accurately (including customer records and invoicing).
• Communicates with customers to determine which repairs are necessary, submitting work orders to technicians, ordering needed parts, and collecting payment after repairs are completed.

What We’re Looking For

Requirements:

• A high school qualification or equivalent.
• Previous Service Advisor experience required.
• Attention to detail and Excellent communication and sales skills.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Working knowledge and experience of automotive products, repairs, and parts.
• Basic knowledge of computer programs including word processing and database tools.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.