Hospitality Host

As a Hospitality Host, this position promotes superior hospitality and customer service at all times while projecting a positive, professional image This individual is responsible for providing world class customer service and treatment to guests at Nationals Park during games, social, and corporate events. This individual is comfortable working almost exclusively in premium venue areas of the ballpark.

Essential Duties and Responsibilities:

• Meet and greet all guests entering Nationals Park, check for valid tickets when necessary.
• Ensure all guests are having all needs met.
• Be personal and pro-active in providing assistance to all guests with the highest level of customer service and hospitality.
• Assist guests by providing accurate directions to seating section and key attractions within Nationals Park and surrounding areas i.e. parking lots and Metro.
• Retain an extensive knowledge of the team, Nationals Park layout, seating sections, key venue attractions, key team and venue personnel identity, and emergency activity procedures.
• Enforce venue, team and league rules, regulations and policies.
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury.
• In the event of an emergency, assist in evacuating Nationals Park, while maintaining a calm, professional demeanor.
• Monitor all public areas to maintain order and safety.
• Perform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff.
• Cohesively work in conjunction with other departments, including Metropolitan Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance.
• Other duties as assigned.

Requirements:

Minimum Education and Experience Requirements:

• High School Diploma/equivalent or equivalent military experience.

Knowledge, Skills, and Abilities necessary to perform essential functions

• Must be age 18 or older.
• Nice, warm and courteous.
• Have strong interpersonal skills and able to provide excellent customer service and hospitality.
• Communicate articulately.
• Maintain a professional appearance and grooming.
• Able to stand for long periods of time. Walk long distances, and climb stairs.
• Must be a team player who is able to work well in a fast paced environment.
• Must be available to work 75% of all Nationals home games.
• Must be available to work weekday day games.
• Must be willing to take direction and lead by example
• Ability to communicate clearly and possess a good command of verbal and written English
• Ability to understand and respond to individual guests needs and requirements
• Ability to think on your feet and under pressure whilst maintaining a positive outlook and attention to detail

Preferred:

• Previous experience in venue events.
• Previous experience in a customer service or hospitality role.

Physical/Environmental Requirements

• Seasonal:  Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Compensation:

The projected wage rate for this position is $22.50 per hour.  Actual pay is based on several factors, including but not limited to the applicant’s: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Equal Opportunity Employer:

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.

Salary : $23