Assistant Hardware Store Manager - Mountain View

Join Our Growing Team!

Mountain View Home & Hardware, a Nation’s Best Holdings, LLC company, is seeking experienced candidates for our Assistant Store Manager position at our King, NC location.

We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.

What’s It Like to Work for Nation’s Best?

• Teamwork: All our positions, in all our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day
• Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate
• Autonomy: We empower entrepreneurial spirit in all our associates
• Relationships: We believe the core of our business is the relationships we build
• Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all our divisions and stores
• Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide
• Growth Mindset: We are focused on long-term growth, both in our associates and the company
• Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done
• Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work
• Safety: We strive to provide a work environment that is safe and healthy for all our associates and customers. We want everyone to go home in the same condition in which they came to work that day

What Does an Assistant Manager Do?

• Assists the store manager with the operation of the store including opening, closing, shift changes, task delegation, and scheduling of staff members
• Greets customers, offers assistance with products/services, and resolves customer complaints
• Supervises register count, change orders, and bank deposits
• Supports store manager with bookkeeping responsibilities, as requested
• Works with store manager to oversee inventory management and merchandising
• Executes sales plans with guidance and support from store manager
• Assists store manager with exterior and interior store maintenance
• Ensures vehicles are maintained and inspected, if applicable
• Assists store manager with training of new hires or ongoing training of existing staff
• Monitors staff daily performance and provides redirection, as needed
• Communicates frequently and consistently with staff members
• Implements best practices, system conversions, store resets or renovations, and vendor program support with direction and support from the store manager, as needed
• Works closely with the store manager to execute operational feedback and performance improvement plans from Division Manager
• Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotes, complaints and scheduling of deliveries, and providing customer follow-ups
• Prepares bids and material estimates from customer or contractor blueprints
• Initiates telephone calls to customers to generate sales
• Coordinates purchase and delivery of special products and obtains information on pricing specifications, uses and availability
• Inputs customers’ orders, pricing information and additional data into the computer system
• Creates sales tickets
• Investigates credits and returns 
• Participates in manager meetings, financial reviews and training events, as requested
• Additional duties, as assigned

What Does It Take to Be Successful as an Assistant Manager?

• High School Diploma or equivalent
• Minimum 3 years retail experience, at least 1 year in a direct sales role, prior supervisory experience a plus
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance
• Knowledge of store inventory control and merchandising preferred
• Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
• Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
• Strong interpersonal skills with a willingness to consistently provide superior customer service skills