What are the responsibilities and job description for the Cashier/Customer Service - Woodland Building Center position at NATIONS BEST HOLDINGS LLC?
Woodland Building Center, a Nation’s Best Holdings, LLC company, is seeking outgoing and motivated
Cashier/Customer Service candidates for our Springerville, Arizona location.
We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.
What’s It Like To Work for Nation’s Best?
- Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day.
- Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate.
- Autonomy: We empower entrepreneurial spirit in all our associates.
- Relationships: We believe the core of our business is the relationships we build.
- Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores.
- Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.
- Growth Mindset: We are focused on long-term growth, both in our associates and the company.
- Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done.
- Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.
- Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.
What Does a Cashier/Customer Service Team Member Do?
- Provides outstanding customer service by greeting customers, assisting with their needs, and expressing appreciation for their business
- Processes customer transactions accurately and follows proper cash-handling protocols
- Offers personalized product recommendations, helping customers select hardware and lumber items that suit their needs
- Actively engages with customers to upsell complementary products and promote special offers
- Answers phone calls promptly and professionally, addressing inquiries and providing assistance
- Promotes the Do It Best rewards program, encouraging participation to build customer loyalty
- Adheres to company policies and procedures to ensure efficient operations and exceed customer expectations
- Continuously expands knowledge of products and projects to enhance customer interactions and identify sales opportunities
- Resolves customer concerns effectively with the guidance and support of management
- Maintains a clean, organized, and safe work environment
- Performs additional tasks as assigned by supervisors or management
What Does It Take to Be Successful as a Cashier/Customer Service Team Member?
- Proficiency in using computers and operating point-of-sale (POS) systems
- Proven experience in hardware/lumber sales, retail, or a related field is preferred
- Strong knowledge of hardware products, applications, and troubleshooting techniques desired
- Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
- Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
- Strong interpersonal skills with the willingness to consistently provide superior customer service skills
- Physical ability to lift and carry items weighing 25-50 pounds, as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shift
- Availability to work a flexible schedule, including weekends, to accommodate the needs of the business
