What are the responsibilities and job description for the Application Support Engineer position at Nationstaff?
About the Role :
We are seeking an Application Support Engineer who will be responsible for monitoring all non- production environments (UAT, Demo, Dev, etc.). This candidate will help manage and resolve incidents to ensure productivity is not interrupted. This candidate will be in charge of managing multiple environments, organizing releases to all non-production environments, and managing all incidents. This person should be interested in joining a leading edge, fintech company with a fast-paced environment. The candidate must be internally driven to go the extra mile to provide a best-in-class service experience.
What You'll Do :
- Manage multiple non-production environments (UAT, Demo, Dev, etc.)
- Incident management
- Work to eliminate as many productivity interruptions as possible
- Organize releases to each of the non-production environments
- Respond to system generated alerts / escalations relating to any failures on application platform
- Perform root cause analysis and implement corrective / preventive measures
- Enhance monitoring with custom scripts and terraform
- Work on projects focused on the continuous improvement of the application support model and streamline processes using cutting edge technologies
- Be available to be on call and perform routine night and weekend work
Skills & Qualifications :
Benefits :
