What are the responsibilities and job description for the Ambulatory Patient Access Rep -Contingent position at Nationwide Children's Hospital?
Overview
Must be able to pick up at least 16 hours per month.
Monday - Friday 7:30am - 4pm.
Job Description Summary
Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
Job Description
Essential Functions:
(not specified)
Certifications
CPR certification (based on position and as determined by manager).
Skills
One year of health care experience, preferred.
Physical Requirements
OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel
FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment
CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking
Additional Physical Requirements Performed But Not Listed Above
Able to multi-task within in a stressful environment.
Accountability - Working Knowledge (Meets Expectations), C102 Cardio-Pulmonary Resuscitation (CPR) - Various Issuers, Customer Interaction - Working Knowledge (Meets Expectations), Flexibility and Adaptability - Extensive Experience (Meets Expectations), High School/GED, NCH Core Values - Basic Understanding (Meets Expectations), Oral Communications - Working Knowledge (Meets Expectations), Patient Registration - Working Knowledge (Meets Expectations), Problem Solving - Working Knowledge (Meets Expectations), Service Excellence - Working Knowledge (Meets Expectations), Tolerance for Ambiguity and Stress - Extensive Experience (Meets Expectations)
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
Must be able to pick up at least 16 hours per month.
Monday - Friday 7:30am - 4pm.
Job Description Summary
Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
Job Description
Essential Functions:
- Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
- Interviews and registers patients in registration areas that report up through Patient Access.
- Obtains accurate demographic, insurance, and physician information on registrations.
- Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
- Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
- Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
- Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
- Assists in the shadowing/precepting of new employees.
- High School Diploma or equivalent, required.
- Associate’s Degree, preferred.
(not specified)
Certifications
CPR certification (based on position and as determined by manager).
Skills
- Demonstrated computer skills with the ability to navigate most current technology systems.
- Strong administrative skills.
One year of health care experience, preferred.
Physical Requirements
OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel
FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment
CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking
Additional Physical Requirements Performed But Not Listed Above
Able to multi-task within in a stressful environment.
Accountability - Working Knowledge (Meets Expectations), C102 Cardio-Pulmonary Resuscitation (CPR) - Various Issuers, Customer Interaction - Working Knowledge (Meets Expectations), Flexibility and Adaptability - Extensive Experience (Meets Expectations), High School/GED, NCH Core Values - Basic Understanding (Meets Expectations), Oral Communications - Working Knowledge (Meets Expectations), Patient Registration - Working Knowledge (Meets Expectations), Problem Solving - Working Knowledge (Meets Expectations), Service Excellence - Working Knowledge (Meets Expectations), Tolerance for Ambiguity and Stress - Extensive Experience (Meets Expectations)
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
