What are the responsibilities and job description for the Business Development Manager position at Nationwide Hotel and Conference Center?
The newly renovated Nationwide Hotel and Conference Center is searching for a Business Development Manager!
This individual's main scope is to sell hotel rooms, conference packages, and food and beverage facilities through direct client contact for the purpose of maximizing profits of the hotel property and providing client satisfaction.
Our attractive compensation package includes medical, dental, vision, life, 401k with match, STD/LTD, vacation, PTO, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers!
Primary Responsibilities:
- Strong customer service ethic, embracing the NHCC’s mission statement with high emphasis on exceeding Clients’ expectations at all times and always providing authentic hospitality to each and every Guest.
- Establishes client base of companies, organizations, associations, travel agents and commercial businesses in defined geographic area or market segments through various methods of contact including: direct outside sales calls, telephone marketing, email marketing and networking for the purpose of securing business for the hotel property to ensure that pre-determined sales expectations are met and exceeded.
- Negotiates room blocks, room rates, function space, food and beverage prices and hotel services within approved departmental booking guidelines. Confirms in writing to the client and all affected hotel departments all group requirements via group sales contract, corporate rate agreement or catering event order.
- Participates in sales trips to key feeder markets and attends trade shows, based on hotel’s budget and marketing plan, to maximize the generation of hotel sales and revenues.
- Participates in industry and civic organizations and local community functions representing sales opportunities for the hotel.
- Conducts hotel tours and entertains qualified potential clients in accordance with the company and property policies,
- Assists the Director of Sales in the preparation of the department budget and sales objectives, action plans, and overall strategies of the property.
- Ensures that current and prospective client databases are maintained, that files are kept current and accessible and that timely sales recap reports are submitted to the Director of Sales and Marketing.
- Meets or Exceeds pre-determined prospecting, site visit and revenue goals.
- Manages multiple projects and clients at any given time with the ability to adapt fluidly to the changing nature of client’s needs.
- Participates in NHCC’s Manager on Duty Program.
- Any other tasks assigned to you by management.
Qualifications, Education, Experience, Skills, and Abilities:
- Bachelor’s Degree or equivalent experience and a minimum of two years’ experience in sales or marketing to include one year in hospitality or hotel sales.
- Affiliations and Memberships with local Industry Associations such as MPI, PCMA, OSAP, HSMAI, SGMP a plus.
- Experience with Delphi and Maestro operating systems preferred.
- Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Mail Merges, Email and Web searches.
- Excellent interpersonal skills both in person and by phone with high level of professionalism to deal effectively with all types of personalities.
- Superb organizational skills – ability to prioritize, multi-task, direct and solve problems effectively with little supervision.
- Highly enthusiastic and self-motivated.
- Time management and ability to prioritize job duties and projects.
- Ability to work with and win over multiple personalities when working toward a common goal for a successful overall outcome.
- Ability to fully deliver on guests’ expectations
Nationwide Hotel and Conference Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.
