What are the responsibilities and job description for the Experienced Bilingual (Spanish) Customer Service Representative position at Nationwide Insurance?
Full Job Description
Bilingual (Spanish) Retention Specialist
Great news, we are hiring!
We are established and still one of the fastest growing agencies in the country over the last 2 years. We are hiring a licensed insurance producer to lead our client retention efforts.
The Retention Specialist's primary focus is to retain active policyholders and reinstate inactive policyholders, while providing a positive member experience.
All clients will already have an existing relationship with the agency. No cold calling or leads.
This role is compensated on a salaried and performance bonus basis. The selected candidate will be provided with the tools and training to have immediate success.
The Retention Specialist job duties include:
* Initiates calls to policyholders to obtain payment to prevent policy cancellation.
* Gathering necessary signatures and paperwork and uploading documentation to the individual carriers
* Assess potential service gaps and develop creative solutions to ensure retention.
* Determines clients’ particular needs through fact-finding and active listening
* Understands carriers’ niches, underwriting criteria and customer appetite
* Responds to inquiries for policies, providing
* Maintains appropriate insurance license
Benefits:
As the #1 Nationwide Agency in Florida we: offer a promote from within culture, work life balance, opportunity for professional advancement, continued education, Paid training, and competitive compensation including: monthly, quarterly and yearly bonuses.
Work Remotely
- No
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Insurance Service: 1 year (Required)
Language:
- Spanish (Required)
License/Certification:
- 440, 2044, or 220 (Preferred)
Work Location: One location
