What are the responsibilities and job description for the Nationwide IT Services is hiring: Multimedia Information Technology Technician i position at Nationwide IT Services?
Multimedia Information Technology Technician
U.S. DOT – Volpe Center 100% on-site
Cambridge, Massachusetts
Ability to obtain a Public Trust
Schedule : Full Time; operation hours are Monday – Friday, 8 am-4 : 30 pm. The Volpe Center is conveniently located on the Red Line in Cambridge.
Position Overview :
As the Multimedia Information Technology Technician and working alongside your team members, you will provide clients with on-site A / V support services in the form of conference room technical support, troubleshooting equipment, and equipment operational training for approximately 30 conference rooms of varying sizes and capabilities. All rooms are newly built using Crestron Flex audiovisual equipment integrated into Microsoft Teams Rooms that provide conferencing and meeting spaces to the user community.
Duties and Responsibilities :
- Provides audio / visual and collaborative technologies support to clients, responding to telephone calls, emails, and personnel requests for technical support throughout the campus.
- Perform all preparatory work and testing before each event to ensure that the equipment performs satisfactorily during each event.
- Performs troubleshooting of A / V and IT devices, room control systems, microphones, projectors, audio units, and other related equipment in conference rooms and special event environments in the large conferencing center.
- Diagnoses problems both over the phone and perform in-person diagnostics.
- Records, prioritizes and tracks all assigned help calls and documents work efforts in a ticketing system.
- Simulates or recreates technical issues to resolve operating difficulties.
- Properly escalates issues to other teams and works to resolve more complex problems with supervisory guidance.
- Identifies, researches, documents, and resolves incidents.
- Performs A / V equipment set-ups and strikes in a timely and efficient manner, ensuring that equipment is correctly configured and operating properly for the event.
- Provides basic instruction / training for employees and executive management staff on the use of A / V and IT equipment and resources as applicable.
- Updates internal support documentation and contributes to the development of client help documentation.
- Perform weekly conference room equipment checks to ensure all equipment is operational and ready for usage by the user community. This may include computer reboots, performing security checks, updates, and applying security patches to workstations.
- Maintenance including bulb replacements, battery replacements, cleaning, and maintenance of A / V and IT equipment.
- Provides feedback on the replacement of equipment and upgrades, where applicable.
- Performs testing and quality assurance on presentation computer systems, A / V systems, and virtual conferencing software.
- Actively keeps abreast of A / V technologies and practices.
Job Qualifications :
Additional Skills :
About Nationwide IT Services
NIS is an IT and Management consulting company, is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.
Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick / vacation), commuter benefits, employee assistance program (EAP), and educational reimbursement along with Pet Insurance.
Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.
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