Supporting Manager

Job Type: Full-time, W2

Pay: Base Salary Bonus Opportunities

Shift: 40-hour work week; Monday to Friday; One Saturday shift a month as needed

Work Setting: In-Office

Dress Code: Business Casual; Casual Fridays

Location: Pompano Beach, FL (Reliably commute or relocate required)

• Serve as a flexible and dynamic leader across multiple departments, stepping into managerial roles as needed.
• Provide leadership and support to team members in Data Entry, Processing and Welcome Team departments, ensuring smooth day-to-day operations.
• Monitor team performance, address workflow inefficiencies, and implement solutions to maintain department goals.
• Assist with coaching, training, and onboarding employees to ensure alignment with company standards, compliance, and best practices.
• Step in for department managers during absences, taking on responsibilities such as scheduling, monitoring metrics, addressing employee concerns, and conducting team meetings.
• Work closely with department managers and leadership to identify and resolve operational challenges proactively.
• Foster a collaborative and results-driven work environment by providing guidance, motivation, and clear direction.
• Ensure employees adhere to company policies, compliance regulations, and industry standards.
• Handle escalations efficiently and professionally, ensuring a positive resolution for both employees and clients.
• Provide ongoing feedback to employees, conduct performance check-ins, and support professional growth initiatives.
• Use CRM and other company tools effectively to track progress, report updates, and ensure seamless transitions between departments.
• Adapt quickly to changing priorities and provide hands-on support where needed to optimize overall company efficiency.

• Proven experience in a leadership or managerial role, preferably in a call center, sales, or financial services environment.
• Strong problem-solving skills with the ability to assess situations quickly and implement effective solutions.
• Excellent communication and interpersonal skills, with the ability to guide, coach, and motivate teams.
• Ability to multitask, prioritize, and manage shifting responsibilities across different teams.
• Proficiency with CRM tools, reporting software, and call scripts.
• Detail-oriented with strong organizational skills and the ability to maintain consistency across teams.
• Reliable, adaptable, and able to thrive in a fast-paced, goal-driven setting.

• Experience managing teams in a call center, sales, loan consulting, or customer service industry.
• Bilingual in Spanish is a plus.
• Strong knowledge of financial services, loan processing, and compliance regulations.
• Previous experience in training, reporting, employee development, or performance management.

You are a versatile and results-oriented leader who thrives in a dynamic environment. Your ability to step into different managerial roles seamlessly makes you a valuable asset to the company. With a strong background in leadership, you excel at problem-solving, coaching, and keeping teams aligned with company goals. Adaptable and proactive, you take initiative to support departments where needed, ensuring operations run smoothly and efficiently. You are a clear communicator, an effective motivator, and a team-oriented professional who fosters a positive and productive workplace.

Nationwide Loan Consultants and Advisors is a rapidly growing, privately owned loan consulting company dedicated to providing customized financial solutions with integrity and professionalism. We prioritize employee growth, value collaboration, and empower our team members to succeed in a supportive and goal-oriented work culture. We’re passionate about fostering a work environment where employees have opportunities to learn, grow, and thrive.

Integrity, Accountability, Compliance, & Excellence

At Nationwide Loan Consultants, our mission is to empower clients with customized financial solutions rooted in Integrity, Accountability, and Compliance. We are committed to fostering trust through transparent and ethical practices, holding ourselves accountable to the highest standards of service. Our dedication to compliance ensures we operate with unwavering respect for the law and industry regulations. By striving for excellence in every interaction, we aim to achieve 100% Customer and Affiliate Satisfaction, delivering results that consistently exceed the expectations of our clients, partners, and the communities we serve.

At Nationwide Loan Consultants, we recognize the importance of strong leadership and adaptability. Here’s what you can expect as a Supporting Manager:

• Competitive base salary with quarterly bonus incentives
• Leadership role with clear opportunities for career growth as we expand and evolve
• Paid training and ongoing development to refine leadership and management skills
• Health benefits eligibility after 60 days
• Collaborative leadership environment—work alongside an engaged management team that values innovation, feedback, and shared success
• The ability to make a direct impact on multiple departments and company success

If you’re a proactive, strategic, and multifaceted leader who thrives in a fast-paced environment and enjoys making an impact, we’d love to hear from you! Join us and take the next step in your leadership career!