What are the responsibilities and job description for the Patient Care Associate position at Nationwide Medical, Inc.?
Are you looking for more than just a job? Grow your career at Nationwide Medical, Inc. as a Patient Care Associate.
About Nationwide Medical, Inc.
We are headquartered in Calabasas, CA, providing healthcare to respiratory patients across the country. We need people like you who know the difference between doing a good job and going the extra mile. Apply today to take the first step to make an impact in the lives of those who need our help.
As a Patient Care Associate…
By supporting both our Customer Service and Clinical Care departments, you will be the enthusiastic voice who will assist our patients with their therapy. Are you motivated to learn and committed to helping others? Let’s talk!
We’ve Got You Covered
We offer a competitive hourly rate and a friendly, casual work environment. Full-time employees are eligible for generous and comprehensive health plans, paid time off, and 7 paid holidays.
More Reasons to Join the Team
Promotion from within, CalSavers retirement plan, friendly and upbeat atmosphere, Employee of the Month awards, opportunities to earn gift cards, employee referral program, and more.
Hours: 8:30 a.m. to 5:00 p.m., Monday through Friday
Job Location: Calabasas, CA (In-Person)
What You’ll Do
- Respond to incoming calls regarding patient issues, including but not limited to, resolving customer issues, assisting patients with tracking shipments, explaining resupply program process to patients and sending out supplies upon patient request, verifying account information, assisting patients with account status and resolving technical, compliance, mask and/or machine issues
- Provide back-up support for positions in Customer Service and Clinical Care departments ensuring customer satisfaction with expediency
- Assist patients through patient app, email and/or website chat, real time during business hours
- Review and respond to patient customer service/clinical care voicemail queues
- Coordinate calls with patients to discuss medical equipment setup/usage, including recommendations for masks as well as compliance guidelines required by insurance
- Educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
- Other duties as assigned
How You’ll Stand Out
- 1-2 years of customer service experience, preferably in healthcare environment
- Excellent customer service skills
- Demonstrated passion for excellence with respect to treating and caring for patients
- Ability to prioritize workload with frequent interruptions
- Ability to work in a fast-paced environment
- Has a pleasant, patient and friendly attitude
- Problem-solving skills required
- Ability to communicate effectively both verbally and in writing
- Strong detail orientation and communication/listening skills including follow up
- Strong interpersonal skills, ability to communicate well at all levels of the organization
- Working knowledge of Microsoft Office applications
- High School graduate or GED required
We are an equal opportunity employer committed to providing a diverse environment.
This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Shift:
- 8 hour shift
Experience:
- Customer service: 2 years (Required)
- Healthcare: 1 year (Preferred)
- Clinical Care: 1 year (Preferred)
Ability to Commute:
- Calabasas, CA 91302 (Required)
Ability to Relocate:
- Calabasas, CA 91302: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $22
