Patient Relations Representative

We have a terrific opportunity for a Patient Relations Representative who wants to join our team in our Calabasas, CA (this position is not remote).

About Nationwide Medical, Inc.

We are located in Calabasas, CA providing healthcare to respiratory patients. We need people like you who know the difference between doing a good job and going the extra mile. Apply today to take the first step to make an impact in the lives of those who need our help.

As a Patient Relations Representative…

You will be the enthusiastic voice who will assist our sleep apnea patients with their therapy and encourage sleep hygiene best practices through order fulfillment. The ideal candidate is a high-performing, problem-solving, outbound-dialing extraordinaire.

Don’t have the experience? Don’t worry.

We’ll put you through a hands-on training course to get you the knowledge you need to succeed.

We’ve Got You Covered

Full-time employees are eligible for comprehensive health plans (including no-cost options), paid time off, and 7 paid holidays.

More Reasons to Join the Team

Promotion from within, CalSavers retirement plan, friendly and upbeat atmosphere, Employee of the Month awards, employee referral bonus program, and more.

Hours: 8:00 a.m. to 4:30 p.m., Monday through Friday

Job Location: Calabasas, CA (In-Office)

GENERAL DUTIES AND RESPONSIBILITIES:

• Maintain high volume of outbound calls and prioritization of leads
• Manage multiple computer databases for documenting patient information
• Initiate phone calls to current patient population to replenish supplies
• Utilize computer technology to handle high call volumes
• Confirm or capture patient demographics, insurance, equipment and/or physician information
• Delivery timely and accurate information regarding insurance eligibility and coverage
• Act as the liaison between the patient and other departments, if necessary
• Achieve daily, weekly, and monthly targets
• Provide high level customer service in a fast-paced environment
• Work with manager to ensure proper customer service is being delivered
• Opening and closing the office
• Other duties as assigned

EDUCATION AND WORK EXPERIENCE:

• 2-3 years of customer service experience, preferably in a healthcare environment for at least 1 year
• High school graduate or GED required
• Excellent telephone and written communication skills required
• Demonstrated passion for excellence with respect to treating and caring for patients
• Ability to work in a fast-paced environment
• Ability to prioritize workload with frequent interruptions
• Ability to communicate effectively both verbally and in writing
• Strong detail orientation and communication/listening skills, including follow-up
• Proficiency with a computer and working knowledge of Microsoft Office applications

Compensation: $20.00-$22.00/hour

We are an equal opportunity employer committed to providing a diverse environment.

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• DME: 1 year (Preferred)

Ability to Commute:

• Calabasas, CA 91302 (Required)

Ability to Relocate:

• Calabasas, CA 91302: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22