Specialist, Technology Engineer - Network Observability

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This Columbus, OH or Des Moines, IA based role is compensation grade F5

This role is responsible for the primary Network Observability tools. Currently, the primary Network Availability tool is IBM Netcool Operations Insight. In addition, this role also supports other Network Performance tools (Cisco ThousandEyes). This is a critical role, and the ideal candidate should possess learning agility, strong work ethic, and a collaborative attitude. This role works with the other network product teams to ensure comprehensive network visibility, with a bias toward anomaly detection, event correlation, and AI / ML optimization for network events.

Key responsibilities :

1. IBM Netcool Operations Insight (NOI) - (Tool could change, but this role is responsible for primary Network Availability tool)

Experience with IBM products : Familiarity with IBM Network Operating System (NOI) and other IBM software solutions.

System Administration : Skills in managing and configuring IBM systems.

Troubleshooting : Ability to diagnose and resolve issues within IBM environments.

Certifications : Relevant IBM certifications can be a plus.

2. SNMP (Simple Network Management Protocol)

Understanding of SNMP : Knowledge of SNMP versions (v1, v2c, v3) and their differences.

Network Monitoring : Experience with network monitoring tools that use SNMP.

Configuration : Ability to configure SNMP agents and managers.

Security : Understanding of SNMP security practices.

3. Linux

System Administration : Proficiency in Linux system administration, including installation, configuration, and maintenance.

Scripting : Ability to write and debug shell scripts.

Networking : Understanding of Linux networking commands and tools.

Security : Knowledge of Linux security best practices.

4. GitHub

Version Control : Proficiency in using Git for version control.

Collaboration : Experience with collaborative workflows on GitHub, including pull requests and code reviews.

CI / CD : Familiarity with continuous integration and continuous deployment (CI / CD) pipelines using GitHub Actions.

Documentation : Ability to maintain project documentation and manage issues.

5. Programming in Python

Proficiency in Python : Strong understanding of Python programming, including data structures, algorithms, and libraries.

Testing : Knowledge of writing and running tests using frameworks like pytest.

Performance : Understanding of performance optimization and debugging in Python.

6. Networking

Fundamentals : Strong grasp of networking concepts such as TCP / IP, DNS, DHCP, and routing.

Configuration : Ability to configure and manage network devices (routers, switches, firewalls).

Troubleshooting : Skills in diagnosing and resolving network issues.

Security : Knowledge of network security practices and tools.

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

The Technology Engineer delivers standard and custom supportable technology products based on Nationwide’s architectural standards, technology roadmaps, industry trends and business requirements. You’ll be focused on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You’re also accountable for the operational aspects and management for the above products in accordance with the business requirements and defined service level agreements (SLAs).

Job Description

Key Responsibilities :

Creates and implements standard builds / templates for all technology platforms.

Drives requirements to meet current and future needs, tracks and reports capacity postures.

Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

Analyzes reports and delivery recommendations to remediate capacity issues.

Implements capacity enhancements.

Designs standard and custom technology solutions for business partner projects, including pre-production testing, performance tuning, handoffs and certification.

Delivers technology / product optimization, migrations and management, including technology / product design, planning, power and environmental management.

Collaborates with others to develop meaningful metrics that drive fact-based decisions on a given product / environment / solution.

Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management.

Executes production engineering processes, incident management, root cause analysis, problem management, change management, release management and knowledge management.

Provides production support for all technology platforms.

Provides oversight for technical labs and development environments.

May perform other responsibilities as assigned.

Reporting Relationships : Reports to Manager / Director Technology Engineering Manager / Technology Product Manager.

Typical Skills and Experiences :

Education : Undergraduate studies in computer science, management information systems or a related field is preferred.

License / Certification / Designation : Technology certifications or designation are not required, but encouraged (i.e. : AWS, Azure, scripting and development languages, delivery methods, security).

Experience : Four years of experience with moderately complex integrated solutions and an ability to develop and modify existing solutions for specialized needs. Experience with automation of solution configurations deployment and with system management processes and tools. Experience with concepts and solutions :  IaaS, PaaS, SaaS and Package Solutions.

Knowledge, Abilities and Skills : Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen. Influencing, negotiating and priority setting is needed. Insurance / financial services industry knowledge is a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values : Regularly and consistently demonstrates Nationwide Values.

Job Conditions :

Overtime Eligibility : Exempt (Not Eligible)

Working Conditions : Normal office environment. Some travel may be required.

ADA : The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

LI-JM2

Benefits

We have an array of benefits to fit your needs, including : medical / dental / vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.