What are the responsibilities and job description for the Field Service Technician position at Nationwide Technical & Executive Search?
Field Service Technician
Sarasota, FL
Onsite, Permanent / Direct Hire, Full Benefits
Relocation Assistance Available
Responsibilities :
- Effectively uses hand tools.
- Receive trip assignment from inside schedulers; make travel arrangements to arrive on time according to customer requirements.
- Interview customer to determine machine problems; performs basic troubleshooting on machine functioning; verify where problem is located.
- Perform assembly and installation of various machine components in the field.
- Perform hands-on electrical and mechanical troubleshooting and repairs on specified. machines to ensure machine is functioning correctly according to specifications; coordinates with customer and Parts department to order any needed parts.
- Access PLC programming in the machine, navigates and connects to allow for program changes directed by Engineering. Interface with Engineering, Production and Project Management to solve technical problems or project issues.
- Work with domestic and international customer technicians, engineers and management to perform quality inspections, set-ups, assembly, installations and commissioning protocol activities. Communicate progress as needed.
- Audit condition of machines in the field for rebuilds, parts and additional services.
- Coach customers for successful operation and maintenance; may show operators how to do changes for different size or format packaging.
- Support equipment, service documentation and suggests improvements.
- Work to start-up new machines, check power system and wiring; observe lockout tag out process to check machine component functionality; establish that product is moving through properly; communicate with internal staff to solve technical problems or project issues.
- Prepare concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicate with internal staff to report on service activities; complete and submits reports within 3 weeks after the end of a job. Periodically inspect customer spare parts inventory and recommends additional parts orders as needed for successful equipment maintenance and operation.
- Perform inspections on consumable materials; communicates with customer on any potential quality issues affecting equipment productivity; report to in-house staff.
- Provide management with timely verbal and / or written communications regarding immediate needs of parts, documentation, other potential issues on site.
- Follow administration, workplace, and safety policies, procedures and practices; understand and follows customer’s rules for safety, security or other policies.
- Wear appropriate uniform, maintains professional appearance, conduct, attitude and positively promotes to all customers.
- Assist with Service functions and activities as requested by management; provide support for manufacturing as needed; may be assigned to technical support hot line.
Required Qualifications :
