Quality Assurance Manager

Quality Assurance Manager

Omaha, NE

Join our team as a Quality Assurance Manager and lead improvement plans and ensure operational excellence. You’ll manage and enhance the Quality Management System, oversee ISO 9001 compliance, and champion improvement initiatives across design and production. The role involves developing and managing vendor quality strategies while ensuring customer satisfaction. Additionally, the manager will lead internal audits, customer reviews, and team training initiatives.

Qualified Candidates Will Possess The Following Skills

Bachelor's degree (or equivalent experience).

8 years in manufacturing quality roles, 5 years in management.

Experience in establishing and maintaining quality management systems,

Exposure in establishing quality strategies and leading quality improvement plans,

Practical experience in coaching and use of problem-solving methods (QRQC, 8D, Ishikawa, 5 Why’s, 6 Sigma),

Practical knowledge and experience of APQP (Advanced Product Quality Planning) and PPAP, supplier quality management and development.

Strong leadership, analytical, and problem-solving skills.

Ensuring that a Quality Management System is established, implemented, and maintained in accordance with ISO 9001 standards.

Reporting on the performance of the Quality management team for purposes of review and to facilitate continued improvement of the Quality System.

Establishing and leading the quality functional strategy and quality improvement plan for the sites.

Championing initiatives to drive quality improvements in design and in operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Analyzes, evaluates, and presents information concerning factors such as business situations, production capabilities, quality concerns, manufacturing problems, economic trends, and design and development of new products for consideration by other team members of the management team.

Suggests and debates alternative methods and procedures in :

Driving site quality improvement plan.

Solving problems.

Meeting changing market opportunities.

Implementing continuous process improvement.

Fulfills the role of ISO 9001 Management Representative

Serves as a member of the Quality Improvement Team (QIT) Steering Team to implement Zero Defects principles and focus all business processes and to implement the 14 steps of the Quality Improvement Process (QIP) throughout the organization.

Develops and analyzes statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy or finished product.

Cooperates with other top management personnel in formulating and establishing company policies, operating procedures, and quality system performance goals. Works with global QA to report monthly KPI’s for each location

Develops initial and subsequent modifications of product assurance program to delineate areas of responsibility, personnel requirements, and operational procedures within the program. Works annually with each department to ensure each department manager reviews QA work instructions for their team and makes necessary changes to outdated practices then ensures DCC forms are given to Document Control for update and sign off.

Assists other managers in formulating and meeting quality control objectives, and coordinates objectives regarding production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.

Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.

Schedules and leads meetings with management personnel to help establish, delineate, and review program organizational policies, to coordinate functions and operations between departments, and to establish responsibilities and procedures for attaining objectives.

Reviews technical problems and procedures of departments and recommends solutions to problems or changes in procedures.

Works with marketing and sales organization to ensure the annual Customer Satisfaction Survey is completed and results are included in the management reviews.

Works with marketing to create the annual quality and EHS trifold with vision, mission, metrics and goals so all employees have this one hand. Annually updated.

Visits and confers with representatives of material and component vendors to assess vendor performance related to supply quality, capacity and reliability of supply, drive quality improvement plans with vendors and implement APQP and PPAP for new or critical vendors / components.

Confers with engineers about quality assurance of newly designed products and manufactured products on market to avoid failures during the design phase through the deployment of advanced quality tools, FMEA’s, robust design, mistake proofing, process control plans, and work procedures.

Plans, promotes, and organizes training activities related to the quality system, quality methods and tools.

Coaches team members in the effective use of applied quality tools in design and in operations.

Reviews technical publications, articles, and abstracts to stay abreast of technical developments in industry.

Investigates and analyzes customer complaints regarding quality through 8-disciplines (8D) process & QRQC (Quick Response Quality Control) problem solving methods.

Holds bi-annual management review meetings.

Works with Procurement on the vendor rating system and holds quarterly meetings to identify risks and Supplier Corrective Action Request (SCAR) information needed. Suggests changes as trends dictate.

Works with internal audit team to ensure schedule is followed, Corrective Action Requests (CARs) are entered and communicated, and works with departments to close any CARS in a timely manner.

Supports and leads customer audits of our work processes per their contracted requirements and holds meetings to communicate resources needed to carry out customer specified documentation. Works with sales management team to ensure downward trends in customer Net Promoter Scores (NPS) from annual survey are identified and addressed.

Confers with sales and marketing personnel about quality assurance program regarding the measurement of customer satisfaction.

Assists in maintaining the integrity of 3rd party product certification (product listings) of the Company product and manages the inspection process of 3rd party product certification organizations (ex. UL, CSA, ETL, etc.) in coordination with representatives from those organizations involved.

Supports and upholds the quality and EHS policy.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And / or Experience

Applicable B.A. or B.S. from four-year college or university; or 2-year associates degree from applicable technical school; and / or equivalent combination of education and experience.

8-10 years comprehensive experience in the manufacturing environment, with :

At least 5 years prior experience in a management role, in quality management, quality assurance and production processing / assembly,

Experience in establishing and maintaining quality management systems,

Exposure in establishing quality strategies and leading quality improvement plans,

Practical experience in coaching and use of problem-solving methods (QRQC, 8D, Ishikawa, 5 Why’s, 6 Sigma),

Practical knowledge and experience of APQP (Advanced Product Quality Planning) and PPAP, supplier quality management and development.

ASQ CQE - Certified Quality Engineer or the ability to obtain within 24 months of being hired.

Certified Quality Auditor (quality management system, product & process) or the ability to obtain within 12 months of being hired.