What are the responsibilities and job description for the Underwriter - Pet (Veterinary Technician) position at Nationwide?
If you're passionate about helping a Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then Nationwide's Strategy and Corporate Development Office might be the place for you!
Compensation Grade: D3
Job Description Summary
Are you interested in pet health, veterinary medicine and the human animal bond? Do you have strong analytical and critical thinking skills and the ability to make well-informed decisions about insurance risk? If so, we want to hear from you!Nationwide Pet Insurance is looking for a team member with a strong veterinary medical background to join our Medical Review and Underwriting team As an Underwriter for our pet insurance business, you can make a difference for our customers and their pets. As a member of our team you will join a group of dedicated, positive and passionate associates who strive to offer pet owners peace of mind. We provide excellent work-life balance for our associates, too.
Job Description
Key Responsibilities:
Uses veterinary clinical judgement in accepting, modifying or rejecting risks based on a review of medical reports, claims activity, file information and nature of medical condition. Understands and adheres to rating plans.
Evaluates and rates applications requiring additional evidence of insurability. Determines the need for and authorizes the ordering of clinical information, attending physician reports, claims reports and other necessary information. Protects the confidentiality of all underwriting documentation and information obtained throughout the underwriting process.
Analyzes requests for exceptions to underwriting policy and develops rationale to support the decisions made. Consults with management and sales staff regarding issues related to risks, enrollment and renewal of various policy risks.
Conducts policy review audits to ensure compliance with Pet underwriting policies and procedures. Confirms pre-existing conditions were not overlooked, requests additional information as needed. Removes pre-existing conditions when applicable.
Implements/adheres to underwriting processes. Identifies gaps and makes recommendations for solutions.
Contributes to refinement and development of underwriting guidelines, policies, and procedures. May train or communicate with underwriting staff to implement modifications.
Promotes cooperative working relations in support of underwriting objectives with other functional areas (e.g. sales, Customer Care, Vet Services, Claims, etc...)
Maintains working knowledge of veterinary underwriting materials, manuals, rules, regulations, reference guides, procedures and practices pertaining to the underwriting of pet insurance. Maintains working knowledge of all underwriting systems to conduct business, provide exceptional customer service to all internal/external customers.
Supports and assists in meeting goals and objectives for underwriting turnaround times
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Supervisor/Manager – Medical Review and Underwriting, Pet
Typical Skills and Experiences:
Education: Undergraduate degree in biology, zoology or related animal science preferred.
License/Certifications/Designations: Relevant professional designation such as CVT, RVT. CPCU highly desirable
Experience: Typically requires 3-5 years of experience in veterinary insurance underwriting or related insurance experience. Prefer experience working in a veterinary clinician role in a veterinary medical office or hospital.
Knowledge, Abilities, and Skills: Proven ability to understand and interpret medical records and supporting clinical documentation (i.e. written, verbal, diagram or schedule form, etc.). Demonstrated ability to read, analyze, and interpret veterinary medical, scientific and technical journals, financial reports and insurance policy contract language. Demonstrated decision-making and strategic abilities. Interpersonal skills to work collaboratively with cross-functional teams (i.e. sales, customer service, veterinary services, etc.) and physicians, hospitals, regulatory agencies, etc. Effective verbal and written communication skills to respond to inquiries or complaints from fellow Pet employees, policyholders, regulatory agencies or members of the veterinary community.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the Nationwide Pet executive and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Non-Exempt (Eligible)
Working Conditions: Normal office environment. Extended work hours may be necessary to fulfill department service level agreements.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Attention Colorado applicants, the pay range for this position is:
$40,200.00 - $61,700.00