What are the responsibilities and job description for the Customer Service Representative position at Natiowide Capital Solutions Inc?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to analyze customer inquiries effectively.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.
- Provide accurate information regarding products and services while maintaining a positive attitude.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Collaborate with sales teams to address client needs and enhance overall customer satisfaction.
- Analyze customer feedback and inquiries to identify trends and suggest improvements.
- Handle outbound calling as needed to follow up on customer issues or promote services.
- Demonstrate excellent phone etiquette while managing multiple calls efficiently.
- Support multilingual customers by providing assistance in their preferred language when applicable.
Requirements
- Proven experience in customer support or call center environments is preferred.
- Strong analytical skills with the ability to assess situations and provide appropriate solutions.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Proficiency in data entry with attention to detail.
- Ability to work collaboratively in a team-oriented environment.
- Strong phone etiquette and interpersonal skills for effective client interaction.
- A proactive approach to problem-solving with the ability to remain calm under pressure.
Join us in creating outstanding experiences for our customers!
Job Type: Full-time
Pay: $36.28 - $40.04 per hour
Shift:
- Morning shift
Work Location: In person
Salary : $36 - $40