What are the responsibilities and job description for the Client Servicing Lead position at Nativ Global Holding Private Limited?
Full job description
- Build and maintain strong, long-lasting client relationships by understanding their business objectives, challenges, and needs.
- Lead, mentor, and develop a team of client servicing executives, ensuring high performance and professional growth.
- Oversee the planning, execution, and delivery of client projects, ensuring they are completed on time, within scope, and within budget.
- Develop strategic plans to improve client services, enhance client satisfaction, and drive account growth.
- Act as the primary point of contact for key clients, facilitating clear and effective communication between clients and internal teams.
- Address and resolve client issues and concerns promptly, ensuring positive outcomes and maintaining client trust.
- Prepare detailed reports on project status, performance metrics, and client feedback, providing insights and recommendations for improvement.
- Identify opportunities for account growth and new business development and support the preparation of proposals and pitches.
- Stay informed about industry trends and client markets to offer valuable insights and recommendations.
Job Type: Full-time
Pay: Rs70,000.00 - Rs85,000.00 per month
