Branch Manager - Pacific North West

Overview

Native American Bank is a one-of-kind institution that is an Agent of Change for Native Communities. At our core, we are committed to the vision and mission of the Bank. We believe our employees are our greatest asset, and we are at our best through teamwork. The Branch Manager administers sales, services, and operational efficiency activities to meet bank objectives; provide support, guidance and training to branch staff.

This role is only open to candidates currently residing within a 15 miles radius from Marysville, WA.

Responsibilities

• Develops new business opportunities and effectively manages existing customer relationships to strengthen customer ties to the branch.
• Provides professional and courteous service to existing and new customers; receives and researches customers’ questions and/or complaints and makes recommendations as appropriate.
• Proactively works toward the achievement of established personal and sales and service quality performance goals.
• Develops a culture within the branch in which quality and continuous improvement on all performance accountabilities, customer satisfaction, growing the business, and efficiency management are understood and utilized by all employees.
• Develop a team spirit among subordinates and supervisors; motivates every team member to promote and maximize sales. Seeks to provide the highest possible level of customer service to ensure customer satisfaction and retention.
• Manages all functions within the branch through effective communication and implementation of new/revised policies, procedures, and products/services.
• Works cooperatively with management to effectively communicate and implement performance standards and sales objectives.
• Develops a staff capable of meeting current and future operating needs through effective selection, assessment, training, and coaching of a service- and sales-oriented team; develops succession plans to ensure continuity.
• Manages expenses and staffing efficiently in the branch to sustain operations as a going concern .
• Facilitates information flow and two-way continuous improvement in the quality of information and the effectiveness of that communication.
• Provides leadership to impact and enhance the positive image of bank in the community; conducts business development activities within the branch and surrounding community and participates in branch and community functions and activities to promote the bank’s image and growth while advancing NAB’s mission.
• Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and bank products and services; monitors adherence to regulations, policies, and procedures and ensures all employees understand and can communicate bank products and services.
• Completes all required forms and paperwork; prepares all required reports.
• Manages multiple vendor relationships as assigned.
• Develops, maintains, and amends branch and deposit related policy and procedures.
• Oversees and monitors the physical security of branches as assigned. Including, but not limited to, camera footage review, alarm arming and disarming and all other daily security procedures assigned.
• Performs other related duties as assigned by management.

Supervisor Responsibilities

• Directly supervises up to 10 employees within one department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Performs other related duties as necessary or assigned.

Qualifications

• Demonstrated proficiency in supervising and motivating subordinates.
• Commitment to excellence and high standards
• Excellent written and oral communication skills.
• Basic competencies in subordinate's duties and tasks.
• Ability to work with all levels of management.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing. Priorities with enthusiasm.
• Proven leadership and business acumen skills.
• Proven ability to handle multiple projects and meet deadlines.
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Bachelor’s degree (B.A./B.S.) in related field or equivalent experience in lieu of two to four years related experience or equivalent.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Benefits

• Competitive salary and benefit package
• Professional development opportunities
• Health, Dental and Vision Insurance
• 401(k) plan and matching
• ORCA Transportation Commuter Pass
• Pet Insurance

Company Culture

At Native American Bank, we stand out as a unique institution that serves as a catalyst for positive change within the Native communities. Our core values are deeply rooted in our commitment to the bank’s mission and vision. We hold the belief that our employees are our most valuable resource, and we thrive when we work together as a cohesive team. We prioritize teamwork, professionalism, and exceptional customer service. We value diversity and inclusion and strive to create a supportive and collaborative work environment for all employees.

Additional

• Pass background check prior to hire
• This position is 100% in office.
• Fully vaccinated against Covid-19 is preferred. It's advised to provide proof of vaccination on the first day of employment.