Patient Advocate

SUMMARY :

NACC's mission is to promote the health & wellness of mind, body, and spirit of Native American families. We offer a full range of healthcare services that include Medical, Behavioral Health, Dental, and Substance Abuse. Patient Advocates will use their strong communication and interpersonal skills as part of a dynamic, integrated team of healthcare professionals. This position is responsible for assisting patients in addressing social issues including health insurance, transportation and housing. Our ideal Patient Advocate will embrace challenging cases where they will have the opportunity to bring their problem solving skills to bear working with patients to remove barriers, connect them to services, and improve quality of life.

DUTIES AND RESPONSIBILITIES :

Responsible for care coordination tasks as directed by the Community Health Manager; including finding resources and working with patients to identify and resolve the barriers that prevent them from completing medical, dental, and behavioral health treatment plans

Responsible for acting as a social resource expert at NACC assisting providers and other staff with patient's social needs

Acts as part of the outreach team promoting NACC in the community; attend community health fairs, events and expos, to share information, promote NACC services and improve community health

Works to enroll uninsured patients for medical insurance and maintains up-to-date community resources

Helps to maintain current community resource information in an organized and accessible format, including Insurance, pharmacy, traditional healing, counseling, housing, tribal registration, transportation, food assistance

Meets with patients in the clinic to assess and assist with the patient's social needs- performs both in reach and outreach to connect patients to social services

Acts as an advocate for patients and works to promote community health needs

Performs other related duties as assigned by management.