What are the responsibilities and job description for the Client Outreach Coordinator position at Native American Development Corporation?
The Client Outreach Coordinator supports the Native American Development Corporation (NADC) and its Economic Development Division by strengthening small business development, training, outreach, and sustainable funding initiatives. This position is responsible for assisting program managers and program staff in the development and delivery of training content, coordinating with the marketing and communications team to expand marketing and outreach, and support activities of economic development initiatives across NADC’s programs, including:
- TRIIA (Native Artist Business Program)
- Small Business Development Program
- MBDA Access to Capital Technical Assistance
- CDFI Revolving Loan Fund (Access to Capital & Financial Literacy)
- Coordination and Communication with NADC’s Native APEX Accelerator and their Client Outreach Coordinator (Government Contracting & Procurement Assistance)
The Client Outreach Coordinator will play a key role in aligning program delivery with NADC’s strategic goals, ensuring that operations contribute to long-term organizational sustainability. The organization’s strategic goals include organizational restructuring, revenue generation, sustainable funding, awareness, and resiliency.
Essential Duties and Responsibilities and Expectations:
- Organizational Restructuring
- Support the EconDev Division to streamline program administration by maintaining organized records and assisting in the identification and use of appropriate tracking systems, including a Customer Relations Management (CRM) platform.
- Support and assist the Division in the client intake process, to ensure a positive and streamlined client experience.
- Sustainable Funding
- Maintain records and databases relevant to client engagement and program impact in order to provide information for grant narratives and storytelling.
- Assist Program Managers and marketing team in the tracking and analysis of the results of outreach activities.
- Coordinate with Marketing and Communications team to collect client testimonials.
- Assist the marketing and communications team in planning and coordinating relevant events, including the Annual Native Econ event, and Division outreach activities.
- Support Program Managers in their sustainability goals
- Awareness
- Under the direction of Marketing and Communications Director, work to expand outreach through social media, newsletters, and public relations efforts, increasing visibility for NADC economic development programs.
- Coordinate with marketing and communications team to develop and implement communications strategies to reach identified target audiences.
- Coordinate with marketing and communications team to distribute promotional materials and impact reports to showcase program successes and expand NADC’s external influence.
- Distribute promotional materials and impact reports to showcase program successes and expand NADC’s external influence.
- Resiliency
- Assist the EconDiv team in the development and delivery of training programs (e.g., webinars) focused on financial resilience, small business development, artists, and entrepreneurs.
- Assist in the development and maintenance of a resource repository for entrepreneurs.
Competencies or Knowledge, Skills and Abilities (KSA’s):
- Deep commitment to the mission and values of NADC.
- Strong analytical and innovative skills.
- Demonstrated experience working with Native American communities, with deep cultural awareness and sensitivity.
- Strong organizational, communication, and relationship-building skills.
- Experience in business development, financial literacy, and economic development programs.
- Proficiency in marketing, and outreach, including social media and analytics.
- Ability to manage multiple projects, work independently, and adapt to evolving priorities.
- Strong Customer Service skills.
- Strong computer skills required.
Why This Role Matters:
This role is vital to ensuring the long-term empowerment and impact of NADC by improving efficiency, expanding outreach, and strengthening Indigenous entrepreneurship. The Client Outreach Coordinator will help shape the future of economic development in Native communities, driving meaningful change through business support, training, and resource development.
Physical Demands & Working Conditions:
- Work is primarily in an office environment.
- Incumbent must move, stand, bend, or kneel on an intermittent basis.
- Frequently sit, with continuous full use of hands, repetitive movement, keyboarding, and clear vision, as well as speak and hear normal conversation.
- Requires high attention to detail with frequent deadlines, and internal and external social interaction.
- Intermittent, moderate physical effort, moving or carrying 5 to 25 pounds.
- Incumbent is occasionally exposed to on-street driving and moving vehicles with an overnight stay away from home.
- Work hours are generally Monday through Friday, 8AM to 5PM.
- Ability to travel required
