Client Care Coordinator

Title: Client Care Coordinator
Location: Totem Lodge - 1438 SE Division Portland, OR 97202
Schedule: This is an in person position, Monday through Friday 8:30am-5pm.
Wage Range: $21.00-$29.00, non-exempt

If you are a motivated and dedicated Client Care Coordinator looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA NW, youll find a supportive work environment where every team member is valued and respected. Whether youre passionate about healthcare, behavioral health, education, or social services, theres a place for you to make a meaningful difference.

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About the Company:

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programsincluding medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

Provides care coordination, case management, community support services (assistance with maintaining
income, basic needs, independent living skills, crisis intervention, and care coordination) for NARA NW
clients. Works as a part of the Mental Health at the Totem Lodge location and in close collaboration
with the Medical services and other NARA NW programs. Assists clients and providers in developing and
implementing strengths-based service plans for case management and community-based services. Acts
as liaison between Totem Lodge clients (clients experiencing Severe and Persistent Mental Illness) and
medical providers (internal and external).

What you will do:

Provide support, case management, and community-based services to clients living with severe
and persistent mental health concerns that significantly affect their functioning.
Assist with obtaining benefits such as insurance and Social Security benefits, SNAP, job training,
housing, health care, socialization, and other community resources as identified in a strengthsbased plan.
Provide skills training, such as finance management, medication management, disease/illness
management, self-advocacy, and other skills training as needed including applying for housing,
applying for jobs, use of public transportation, nutrition, hygiene, etc.
Targeted crisis intervention in collaboration with clients primary behavioral health and medical
providers.
Assist clients with SUD in finding AA/NA meetings and other recovery supports, in close
collaboration with Recovery Support Services and Outreach Team.
Refer to, and work closely with, Housing and Supported Employment teams.
Assist clients in learning about and accessing cultural resources and activities.
Monitor well-being of clients in the community setting on a routine basis as determined by
service plan (outreach).
Send and track / follow-up on referrals to internal and external resources.
Deliver food boxes to clients as-needed.
Provide outreach calls and letters to clients not following-up with services. Assisting with closing
of client charts.
Assist Behavioral Health RN Care Coordinator and Psychiatric Providers with coordinating care asneeded.
Assist Adult MH Intake Department and Operations Supervisor with tasks, as assigned.
Work collaboratively with Elder Mental Health Case Managers, Elder Tribal Navigator, and
support line specialists within NARA NW to assist clients with a variety of care management
needs.
Provide a warm handoff for clients who are being referred to internal and external resources,
(e.g. attending first appointments with client at health clinic, addictions intake, housing, cultural
activities, etc.).
Coordination of care actively initiate and maintain communication and collaboration with all
members of clients support system and service team as permitted by the client.
Provide hospital follow-up services as directed by NARA NWs Life is Sacred Team.
Close collaboration with Life is Sacred Team for case management, coordination of care, and
connection to resources for clients who are at elevated suicide risk and/or experiencing current
or recent DV/IPV.
Maintain thorough, accurate, and timely documentation as required by agency policy and OARS.
Participate in multi-disciplinary team meetings to coordinate care.
Attend all mandatory meetings and clinical supervisions.
Perform other duties as assigned.

We would like to hear from people that have:

QMHA or PSS or PWS certification required prior to employment.

Highschool Diploma or GED
At least one year of professional experience working with individuals experiencing mental health
and/or substance use disorders.
Current CPR certification and food handlers card within 30 days of hire.
Required to be legal to drive and have access to their own reliable transportation to perform job.
Knowledge of community resources and entitlement programs.
Knowledge and understanding of mental illness, medications, symptoms, and treatments.
Ability to engage and interact positively with consumers to promote strengths and improve
health and well-being.
Initiative to communicate effectively in coordinating care.
Excellent communication skills.
Knowledge and skill in working in a multi-cultural environment.

Whats in it for you?

14 Paid Holidays: : New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25th!

Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.

Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
14 Paid Holidays (Listed Above)
13 Paid Days of Sick Time
13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
$50,000 Life Insurance & AD&D
Short Term and Long-Term Disability
Flexible Spending Account
Health Spending Account
401(k) with 4% Match
Employee Assistance Program
Inclement Weather Days (Snow Days)
Referral Program- (Up to $1000 Dollars)
Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC

How to apply:

• To Quick Apply, go to Careers NARA NW (naranorthwest.org)
• Look for the position you want to apply for and submit a resume (Required) and cover letter (Not required), thats all!
• Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process.

NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.

Consistent with NARA NWs sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a Drug-Free/Alcohol-Free Workplace Certification Form and NARA NW Modeling Sobriety Policy Form as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the positions activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.

Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.