Family Shelter Assistant Manager

NAYA Family Center is seeking a compassionate and strategic Family Shelter Assistant Manager to support the operations of khwat yaka haws (Auntie’s Place) Family Shelter. In partnership with the Family Shelter Manager, this role ensures a safe, welcoming, and culturally responsive environment for Indigenous families experiencing homelessness. The Assistant Manager will oversee daily shelter operations, support staff, and ensure compliance with program requirements, including data tracking and reporting.

NAYA offers an exceptional benefits package, including free medical, dental, and vision insurance for employees (with affordable options for family members), a 401(k) retirement plan with a 6% match, paid vacation, and 14 paid holidays.

This is a full-time role working Tuesday to Saturday during the hours of 10 am to 7 pm with a one-hour unpaid lunch. Some evening and weekend work may be required.

The salary for this position is $70,000 to $75,000.

Who You Are

• You have at least two years of experience providing direct services to individuals experiencing homelessness and one year of supervisory experience, preferably in a shelter or housing setting.
• You are a strong leader who can balance accountability with support, ensuring staff well-being and retention.
• You excel at problem-solving and crisis management, maintaining composure in high-pressure situations.
• You are committed to trauma-informed care, harm reduction, and culturally responsive services.
• You are a compassionate and proactive advocate with experience working alongside diverse communities, particularly those affected by housing insecurity.
• You understand the systemic challenges contributing to homelessness and are committed to addressing them through direct service, relationship-building, and culturally responsive support.
• You thrive in a team-oriented workplace, are adaptable, and are willing to roll up your sleeves and pitch in, even when it’s not your job.
• You possess strong communication skills, engaging effectively with diverse groups and adapting to varied contexts.
• You demonstrate self-awareness, listening deeply, centering others, and taking accountability for your actions.
• You are consistently punctual, reliable, and dependable in support of your team and clients.
• You are proficient in computer skills, including web-based research, word processing, MS Excel, and email.

What You'll Do

• Oversee daily shelter operations to ensure a safe, secure, and welcoming environment for guests and staff.
• Supervise and support shelter advocates, fostering a culture of accountability, teamwork, and self-care.
• Ensure compliance with data entry and reporting requirements, including HMIS, Coordinated Housing Access, and internal documentation.
• Coordinate shelter intake and room turnover, ensuring new families can enter as soon as possible after a vacancy.
• Serve as a primary point of contact for facility maintenance, repairs, and security, collaborating with property management and shelter leadership.
• Assist in managing the shelter budget, ensuring financial resources are tracked and maximized.
• Develop and implement shelter protocols, aligning with Housing First, Assertive Engagement, and harm reduction principles.
• Participate in community networking and advocacy efforts, representing NAYA at relevant meetings and partnerships.
• Respond to emergency situations as part of a leadership rotation, ensuring quick and effective crisis intervention.

Read the full job description here.

Application Instructions Providing a cover letter helps us best understand your interest in the role, so we encourage you to submit one along with your resume. If you need accommodation during the application process, please email jobs@nayapdx.org.

Questions? Want to chat about this role before you decide to apply? Contact Andulia Sanchez, Family Shelter Manager, or the HR team.

NAYA is committed to building a work environment that respects and inspires every community member. Our mission is to serve Urban Native youth and families, so we strongly encourage members of the Native community to apply. We encourage applications from members of other historically marginalized groups, as well, including women, people of color, those with disabilities, members of the LGBTQ community, and those who have served in the military.