Animal Hospital Reception Lead

Job Overview
We are seeking a dedicated and compassionate Veterinary Customer Service Representative to join our team. Be one of the first hires of this 30 year established Animal Hospital with new non corporate ownership in beautiful Jupiter Farms with exceptional clientele that are known as extremely caring pet parents. If you are looking for an opportunity where the owners have created a stress free work environment and everyone is appreciated for their hard work then this is the job for you. We will train and enable you to feel good about what you have accomplished at the end of the day and make it easy for you to want to come back the next day eager to be part of a fantastic team. The opportunity is best suited for a enthusiastic, caring, kind personality who wants to create a positive and exceptional experience for each individual client. The ideal candidate will be the first point of contact for our pet parents, providing exceptional customer service, understanding the needs and meeting those needs in a ongoing positive way. The CSR is the pivot and key in which the hospital operates and responsible for the valued customer service functions.

Duties

• Greeting clients and their pets with warmth and professionalism as they enter the clinic.
• Schedule appointments/ confirming appointments and manage the clinic’s calendar efficiently.
• Answer phone calls, respond to inquiries, and provide information about services offered along with addressing client concerns.
• Maintain cleanliness and organization of waiting room.
• Educate clients on pet care, vaccination schedules, and preventive health measures.
• Work hand -in-hand with our Doctor's, Vet Technicians, Vet Assistants, Kennel Teams.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, obtaining products, including prescriptions.

Qualifications
Candidates should possess experience or knowledge in the following areas:

• Certified Veterinary Customer Service Representative or equivalent experienced preferred
• Ability to work well in a team environment, coachability, passion for vet medicine.
• Familiarity with work flow and medical protocols( wellness, dental, vaccine schedules, prevention products)facilitate effective communication with staff and clients.
• Strong communication written and verbal skills.

Join our team where your passion for animals can make a difference in their lives!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Continuing education credits
• Employee discount
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Uniform allowance

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Jupiter, FL 33478 (Required)

Ability to Relocate:

• Jupiter, FL 33478: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $19