What are the responsibilities and job description for the Service Manager position at Native Pest Management?
Who We Are:
Native Pest Management is a local, family-owned business providing pet friendly and environmentally friendly pest control services to Florida residents. We stand behind our commitment to safe pest control practices and work diligently to exceed customer expectations every day! We are especially proud of having won the 2021 Better Business Bureau Torch Award for Ethics while also being named on the Inc. 5000 List of the Fastest Growing Companies in the United States for the last four years!
What We Offer:
- Competitive pay with bonus/commission potential
- Comprehensive benefits package including Health, Dental, Vision and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you!
- Paid Vacation, Holidays and Sick Pay
- 401k with up to 4% company matching
- Paid Training
- Employee Discounts
- Employee Referral Bonus ($500)
Your Opportunity:
We are seeking an experienced, highly motivated, and organized individual to join our team as a Service Manager! The successful candidate will be responsible for managing a team of technicians, ensuring quality service delivery to our clients, and driving growth for our company. Our Service Managers are responsible for ensuring their team functions effectively, operates efficiently and maintains the highest levels of customer satisfaction.
- Manage a team of service technicians, providing guidance and support as needed
- Monitor daily service activities, ensuring all appointments are completed on time and according to company standards
- Train and develop service technicians, ensuring they have the necessary skills and knowledge to perform their jobs effectively
- Respond to customer inquiries and complaints, ensuring all issues are addressed promptly and to the customer's satisfaction
- Monitor department scheduling and ensure technician routes are completed each month
- Inspect, motivate, and evaluate your team of technicians
- Maintaining inventory and monitoring product usage by individual technicians
- Review service tickets and notes for quality control
- Encouraging technicians to submit leads to the sales department
- Facilitate continual training for technicians, sales reps, and office staff
If you are a self-starter with a passion for providing exceptional customer service and a desire to grow with a dynamic and innovative pest control company, we encourage you to apply for this exciting opportunity!
Requirements:
- Valid Florida driver’s license with a clean driving record is required
- Minimum of 2 years experience as a Manager is required (must be listed on resume to include the company)
- Exceptional written, verbal, and interpersonal communication skills with the ability to interact effectively with customers, team members, and other stakeholders
- Strong leadership and management skills with the ability to motivate and inspire a team of technicians
- Working knowledge of pest control products, equipment, and techniques
- Must be comfortable working outside and in confined spaces including attics and crawl spaces as necessary
What to Expect During the Hiring Process:
After submitting your application, we may reach out to conduct an initial phone screening. Qualified candidates will then be invited to an in-person interview at our Fort Lauderdale office location or a Zoom interview.
Background Check Statement:
Native Pest Management conducts pre-employment screening for all positions which includes a criminal background check, drug screen, clean driving record review, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Native Pest Management is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
Employment requires current eligibility to legally work in the United States
Salary : $55,000 - $65,000
