Food Service Supervisor (Night)

Job Overview
The Night Shift Supervisor supervises the Dining Facility Service activities of the night shift staff to provide exceptional customer service. The Night Shift Supervisor provides supervision and leadership support in the dining service operations.

Responsibilities include both front-of-house and back-of-house operations. The Night Shift Supervisor will ensure prompt and courteous service for patrons and guests, adhering to NRDCI and military standards. The Night Shift Supervisor will coordinate the activities and work assignments of the night crew staff and have a working knowledge to be able to fill in to cover all performance areas, as needed.

The Night Shift Supervisor is responsible for the overall direction, coordination, and evaluation of the facility. The Night Shift Supervisor carries out supervisory responsibilities by the organization’s policies and applicable laws.

Duties

• Adheres to and demonstrates NRDCI’s core values, mission, code of conduct, and employee expectations in all aspects of this position's performance.
• Portrays a professional image in dress and mannerisms and ensures the same for assigned staff.
• Addresses and follows up on concerns of military personnel and other customers and handles complaints.
• Oversees and enforces all dining facility services, policies, and procedures and makes recommendations for procedural changes.
• Maintains records of employee labor hours, meal counts, charges, daily activity reports, and daily food safety inspections.
• Produces and maintains work schedules and may prepare production packets, including production sheets and recipes.
• Maintains food production to ensure the safety and quality of food in accordance with established policies, procedures, and departmental requirements.
• Maintains all serving schedules; ensures that all food items are served appropriately and according to menu specifications, following SSFB policies and procedures to ensure safe handling.
• Maintains a safe and hazard-free working environment.
• Trains and mentors other food service workers.
• Ensures that all food safety and temperature logs are completed with appropriate corrective action, as necessary.
• Performs other duties as requested by the Project Manager or Assistant Project Manager.
• Fills in for absent employees at the location, as necessary.
• Attends food service meetings with staff.
• Maintains communication with staff, including office staff, via email, phone calls, and inter-office mail.
• Performs cashier duties as needed.
• Promotes positive public relations.
• Cleans kitchen equipment daily and maintains food preparation, serving, and storage spaces in a clean and sanitary manner.
• Disposes of garbage and waste properly.
• Cleans and sterilizes dishes and utensils after each use.
• Reports on defective equipment and repairs needed to upper management.
• Ensures that the dining facility is cleaned after each meal is prepared.
• Prepares and serves food, performs all cooking and grilling operations at the prescribed thermostat temperature.
• Assists in preparing, washing, peeling, chopping, and cutting fruits and vegetables, meat, and poultry for cooking as requested on the Prep List.
• Assists line servers in setting up the serving line. Grills food to order and/or serves the main entrée as directed by the supervisor. Identifies food items by name, portions, and serving technique and responds to customer requests.
• Communicates needs for replenishing food items and food service ware and immediately ensures the cleaning of spills.
• Provides a courteous response to customers' requests. Performs line closing activities, including removing food from the line and pass-through boxes for storage and discarding. Inspects dining rooms and serving stations for neatness and cleanliness.
• Replenishes dining room supplies for tables and serving stations.
• Responsibilities include communicating appropriate information.
• Conducts training for FSS to ensure all food service standards are met.
• Sets up food on serving lines and instructs FSS on individual food portions.
• Replaces glassware, dishes, and silverware, and refills condiment containers as needed. Wipes and washes tables and countertops.
• Cleans the work area, utensils, and equipment; removes garbage; and mops floors, walls, windows, and tables.
• Removes dirty dishes, glasses, and silverware from serving counters. Mixes washing solutions and operates an electric dishwashing machine, and/or washes dishes, glassware, pots, pans, and kitchen utensils by hand.
• Assists in setting up serving lines and preparing coffee in urns.
• Performs a wide variety of manual tasks in the kitchen or dining area of a food activity, which involves light to moderate physical effort and is done according to established procedures.
• Maintains sanitary conditions for equipment, work areas, utensils, and tables.
• Serves food to those in the serving line, refills cold bars, salad bars, pastry cabinets, condiments, and juice dispensers, and sets up dining rooms.
• Performs ware washing and keeps the pot and pan areas clean before, during, and after meals.
• Follows correct techniques, cleaning schedules, and tasks.
• Assists in unloading supplies and moving items to the appropriate storage area.
• Communicates effectively and professionally with customers.
• Maintains a proactive relationship with customers and coworkers.
• Performs other duties as assigned by the supervisor and assists in areas as needed.
• Participates in all required training.

Experience

• Proficiency in MS Office Suite; specifically, in Outlook, Word, and Excel
• Clean driving record – Must provide 3-year MVD report and valid Driver’s License
• Satisfactory government background check and ability to qualify for ongoing on-base pass & identification requirements
• Experience in a government or commercial galley, kitchen, and/or dining room facility with equipment and operations equivalent
• High school diploma required
• Minimum of five (5) years’ experience in supervision, leading food service personnel in a military or commercial galley and/or kitchen
• Previous experience working as a Cook or knowledge of duties and responsibilities of a Cook

Preferred Skills

• Food handler training and/or certification – ServSafe manager certification
• Knowledge and ability of how to deliver high quality customer service
• Problem-solving and decision-making skills to include work ethic with high standards of integrity
• Ability to effectively communicate verbally and in writing to individuals with diverse backgrounds and education.

Join us as we strive to create memorable dining experiences while fostering a positive work environment for our team!

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• Night shift

Experience:

• Supervisor: 5 years (Required)
• Cooking: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Colorado Springs, CO 80912 (Required)

Work Location: In person

Salary : $45,000 - $50,000