Retail Supervisor

Deadline for Application: 02/07/2025

The Retail Supervisor supports the General Manager (GM) in executing the day-to-day retail operations. The Retail Supervisor assumes responsibility in the absence and at the directive of the GM, serving as a resource for employees, customers, and patients to ensure an exceptional customer experience.

KEY DUTIES AND RESPONSIBILITIES:

• Supports the GM in executing all recreational and medical cannabis sales operations and managing personnel within their retail location(s)
• Supports the GM in managing daily store opening and closing procedures as necessary
• Supports the GM in driving the sales goals and objectives throughout daily operations
• Provides escalated guidance to customers as needed including resolving customer complaints
• Supports management as needed with workforce and performance management including employee onboarding, training, guidance, mentoring, and managing team schedules, timesheet entries, and time-off requests
• Supports with ensuring that processes and procedures are compliant to internal policies and standards as well as local and state regulations
• Performs daily cash verifications and recordings
• Supports the GM with intake of deliveries, transfers, and inventory management
• Greets and checks in customers and patients
• Engages with patients and customers to understand their wellness needs and recommends products
• Educates customers and patients on the uses of cannabis products to meet their desired effects
• Maintains the cleanliness and organization of the store including organizing products and inventory, sweeping, mopping, and dusting
• Performs sales transactions including cash handling, using POS system, and compliantly packaging and labeling products
• Enters or modifies customer/patient information in POS System
• Supports the GM with managing team schedules to ensure proper coverage
• Supports the GM with ordering supplies
• Supports the GM with store audits
• Secures and organizes all patient files in accordance with compliance rules
• Other duties as assigned

REQUIRED QUALIFICATIONS:

• 6 months of customer service and/or sales experience
• 6 months experience utilizing METRC
• Experience with retail POS systems
• High school diploma, GED, or equivalent experience
• Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge
• Strong verbal communication skills
• Strong customer service skills
• Strong critical and problem-solving skills

PREFERRED QUALIFICATIONS:

• 2 years of customer service and/or sales experience
• Experience with cannabis POS system
• Cannabis knowledge or cannabis industry experience
• Proficiency using Google Suite and/or Microsoft Office programs including Gmail, Calendar Docs, Sheets, Word, and Excel
• Knowledge of local and state laws related to cannabis sales including Marijuana Enforcement Division (MED) regulations

PHYSICAL REQUIREMENTS:

• Sitting and/or standing for extended periods
• Ability to lift up to 50 lbs. and push/pull up to 100 lbs
• Ability to sit, stand, stoop, stretch, walk, bend, twist, reach, perform repetitive motions, and carry boxes or items

OTHER REQUIREMENTS:

• In person at store location based on schedule

ADDITIONAL COMPENSATION DETAILS:

• Tip and bonus eligibility
• Accrue paid time off (PTO) immediately; starting at 2.5 weeks per year
• Health, dental, vision, life, disability, accident, and critical illness insurance plans
• Retirement plans available after 6 months of employment
• ZayZoon: Earned Wage Access! Get Paid whenever you need with wages-on-demand via ZayZoon. No need to wait until payday! We are partnered with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday

Native Roots Cannabis Co. is aware that fake job postings, job interviews, and job offers are being promoted, mainly on social media. Native Roots will only make a job offer to a candidate once the candidate has submitted a job application and participated in a face-to-face interview. Native Roots will never request payment or require candidates to submit a check or other form of financial information during the recruitment/onboarding process. All email correspondence from Native Roots will end in “@nativeroots.com”. If you have any questions, contact HR@nativeroots.com.