What are the responsibilities and job description for the Clinic Retail Manager position at Natura Health and Wellness Clinic?
Medicinary Manager
JOB SUMMARY
The Medicinary Manager is responsible for managing all aspects of the Medicinary retail segment of our practice. This includes supplements, tinctures, homeopathic remedies, and additional materials which patients purchase and take home for their naturopathic health care.
The position is hourly and requires a 35–40-hour commitment Monday through Friday during normal business hours. The Medicinary Manager reports to the Practice Manager. The right person must be a self-starter, energetic, friendly, great at multi-tasking, and proficient in computer technology. This person must have a positive attitude, be proactive, and have excellent oral and written communication skills.
The culture of the organization is inviting and service-oriented, with a great deal of care for the population being served. It is paramount that this culture of care, excellent service, and teamwork be nurtured and preserved.
PRIMARY RESPONSIBILITIES & DUTIES INCLUDE BUT ARE NOT LIMITED TO:
- Effectively maintain inventory: enter stock into the system and price all medicinary items according to practice guidelines.
- Receive product shipments, unpack, log and stock in a timely manner, keeping the area tidy.
- Analyze the stock-on-hand and its turnover, to keep up with the anticipated needs of the clinic. Manage orders to replenish stock, avoiding insufficiencies or an excessive surplus.
- Continue ongoing relationships with vendors to achieve the most cost-effective pricing for the clinic. Regularly conduct comparison pricing.
- Respond to Medicinary requests from patients received through phone, patient portal, walk-in, and doctors’ appointments.
- Learn the software applications used within the practice, and provide direction and resources to improve and integrate these applications
- Promote goodwill and teamwork in a busy practice.
- Uphold the positive culture of the medical office by always treating visitors in a friendly, kind, welcoming, and compassionate manner.
- Comply with all relevant practice procedures, regulations and protocols and always maintain confidentiality with reference to patient records.
- Physical requirements:
o Requires the use of both arms and both hands with a full range of motion
o Requires the ability to use a computer and mouse for data entry all day
o Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift
o Must be able to frequently reach above the chest
o Occasionally lift up to 40lbs
o Must be able to occasionally sit, squat, kneel, and climb a small ladder as needed
o Must be able to work in a space involving noise and activity from office staff interactions with patients near the Medicinary
SECONDARY RESPONSIBILITIES & DUTIES INCLUDE BUT ARE NOT LIMITED TO:
- Utilize the medical office software to assist the front desk, which includes answering phones, check-in and check-out of patients, receiving payments for services, etc. These duties are required when the front desk needs additional temporary support.
QUALIFICATIONS AND SKILLS:
- Prior experience with inventory management, especially forecasting inventory needs.
- Proficient with computers and software
- Prior experience with customer service
- Excellent written and oral communication skills
- Team player with an eye toward collaboration and problem-solving in a small office environment
- Ability to multi-task
- Good organization skills
- Ability to lead and set a good example
- Work ethics
- Commitment to excellence
- Self-starter
COMPENSATION & BENEFITS:
- Compensation is hourly $18-21 per hour to start.
- PTO
- Holiday Pay
- Quarterly Stipend to cover in clinic appointments & treatments.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Missoula, MT 59801 (Required)
Ability to Relocate:
- Missoula, MT 59801: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $21