What are the responsibilities and job description for the Guest Relations Representative position at Natural Lands?
Natural Lands is a non-profit organization that saves open space, cares for nature, and connects people to the outdoors in eastern Pennsylvania and southern New Jersey. We’ve been at it since the early 1950s and, today, nearly five million people live within five miles of land under our permanent protection. Located in Villanova, PA, Stoneleigh: a natural garden is a 42-acre former private estate that opened as the Philadelphia area’s newest public garden in May of 2018.
Stoneleigh: a natural garden is seeking a seasonal Guest Relations Representative to provide an inspiring, informed, inclusive and safe experience for guests. This position is expected to work roughly one third of the weekends from mid-March to mid-November from 9:30 am to 5:30 pm. The Guest Relations Representative will welcome guests and provide information in furtherance of Natural Lands’ mission to connect people to the natural world.
Natural Lands seeks to hire great people from a wide variety of backgrounds, not only because it’s the right thing to do, but because it makes our organization stronger. We aim to build a workplace where employees feel empowered to be their full, authentic selves. We welcome you to explore a career at Natural Lands.
Primary Responsibilities
- Ensure excellent customer service and positive guest experiences that encourage ongoing engagement with the garden.
- Collaborate with and support volunteers in creating welcoming and inclusive guest experiences.
- Serve as the primary point of contact for guest questions and concerns, escalate more difficult concerns to supervisor as appropriate.
- Complete daily opening and closing activities of the welcome kiosk, ensure all guests have left the garden at the end of the day.
- Ensure the garden remains a safe and secure place for all guests.
- Lead tours and assist with public events, educational programs, and membership activities.
- Conduct regular walkthroughs of gardens areas, buildings, guest amenities and ensure restrooms are clean and well-stocked.
- Process on-site payments for plant sales, photography passes, and other retail sales.
