IT Help Desk Technician

Overview

NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of America's bedrock environmental laws, including the Clean Water Act and many of the implementing regulations. Today, our team of more than 700 lawyers, scientists, economists, policy advocates, communications experts, and others work across the United States and the globe from our offices in Beijing; Chicago; New Delhi; New York; San Francisco; Santa Monica; and Washington, D.C.

NRDC is seeking an IT Help Desk Technician to work with the Information Technology team in our Washington D.C. office.

Position Summary

The IT Client Services technician provides daily support at the first-tier level for all aspects of NRDC’s computing and network environment and to ensure that end users are receiving appropriate assistance. This includes the responsibility of identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of support functions with other members of the IT department. The IT Technician will also contribute to problem resolution by providing support to end users that work both locally and remotely. This position is based in the Washington D.C. office.

The position you are applying for is part of the bargaining unit represented by The Washington Baltimore News Guild (WBNG / The Newsguild-CWA Local 32035).  

Responsibilities

• Provide help desk support for the staff, manage and support client-side hardware which includes troubleshooting and resolving a variety of problems 
• Serve as the first-tier level of support for all computing or network problems encountered by the staff 
• Assist in monitoring and reporting the state of the network and computing equipment 
• Setup and support internal and external videoconferencing 
• Administer user accounts and access rights in Active Directory and cloud services 
• Setup and deploy new desktop systems as needed 
• Diagnose and maintain local systems inventory, system deployments, replacements, and rollouts 
• Assist with preparing and maintaining systems documentation 
• Maintain NRDC’s policies and standards 
• Train users on system usage, procedures and protocols 

Qualifications

• High School diploma.
• 3 years of desktop support experience 
• 1-2 years of networking experience 
• Commitment to NRDC’s mission and values.
• Excellent verbal and written communication skills
• Customer-service oriented with excellent problem-solving abilities
• Ability to function independently as well as work with a team in a collaborative environment
• Thorough knowledge of configuring, monitoring, and maintaining operating systems, applications and network devices
• Excellent troubleshooting skills with ability to prioritize priority level of technical issues
• Experienced in patching and securing computers from malware, spyware, and viruses
• Certification preferred (A , or Net ) 

NRDC is committed to advancing diversity, equity, and inclusion, both in our work and in our workplace. We believe that celebrating and actively welcoming diverse voices and perspectives is essential to solving the planet's most pressing environmental problems, and we encourage applications from candidates whose identities have been historically under-represented in the environmental movement. 

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, gender, gender identity or expression, marital status, sexual orientation, national origin, citizenship, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  

We offer competitive salaries, excellent benefits, and a supportive working environment. Salary is based on a nonprofit scale and is commensurate with skills and experience. Internal equity will be reviewed and considered to determine a final offer. For this position, the salary range is $63,000 to $73,000.  

NRDC operates under a hybrid work model. Employees are required to come to the office 8 days per month. 

As a science-based organization, NRDC aims to do our part to help contain the COVID-19 public health crisis. For the sake of health, safety, and equity, we ask that people be vaccinated unless they have an approved medical or religious accommodation or other exemption in accordance with state and local law. We consider a person to be vaccinated two weeks after receiving one full course of a CDC-approved vaccine. In accordance with state or local law, new hires will be asked to attest to vaccination, those wishing to do so may request medical or religious accommodations or other exemptions via NRDC Employee Relations. NRDC treats all vaccine-related data confidentially, in keeping with local, state, and federal laws. 

To apply, visit www.nrdc.org/careers and upload your résumé and cover letter. Please mention where you saw this posting and upload any additional materials that showcase your abilities. Due to the high volume of applications, we will contact only those candidates we would like to interview. Please no phone calls, emails, or in-person résumé drop-offs. 

If you experience technical problems while applying or if you are a person with a disability and need assistance applying online, please reach out to iCIMS Customer Care at 1-800-889-4422. 

For more about NRDC, visit www.nrdc.org. 

Salary : $63,000 - $73,000