360 Blue Quality Assurance Coordinator

Natural Retreats is looking for a full-time Quality Assurance Coordinator to join our 360 Blue team in Santa Rosa Beach, FL! We are looking for a reliable Quality Assurance Coordinator to ensure that our residence inspections are completed efficiently, quality standards are met and all findings are documented and addressed in a timely manner.

A successful Housekeeping Coordinator will ensure that the 360 Blue managed residences are in pristine condition and our guests get an amazing first impression of the residences! They will provide service to guests/owners and fellow team members in a manner which meets or exceeds 360 Blue Properties standards and comply with established company and departmental policies and procedures

Compensation: $18.25 - $18.50 / hour

BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums!

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Days with a $1,500 allowance to book a NR/360 Blue vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401K retirement plan options with 3.5% company match
• Short and Long-Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)

ESSENTIAL DUTIES:

• Coordinate and support QA contractors by ensuring inspections are completed efficiently and maintaining quality standards.
• Manage communication across multiple platforms (emails, phone calls, internal messaging) to support operations and facilitate collaboration between departments.
• Organize and maintain inventory of supplies.
• Troubleshoot and resolve operational challenges in real-time to ensure smooth day-to-day execution of processes.
• Support any additional needs of the QA Supervisor, Lead, and Manager.

EXPERIENCE & SKILLS:

• Valid Driver’s License
• Experience with Microsoft Office
• Well-developed administrative and organizational skills demonstrated in ability to manage time effectively and meet deadlines in a fast-paced environment
• Proficiency in written and verbal communications to multiple stakeholders both internal and external
• Advanced interpersonal skills to make and cultivate strong personal connections and relationships with team and homeowners utilizing skills such as:
  • Keen attention to detail
  • Adaptability
  • Outstanding customer service skills
  • Problem solving
  • Proactivity
• Ability to be flexible and work in a fast-paced environment with hours of work varying, especially during peak season • Ability to work alone and as part of a team

HOURS OF WORK:

This is a full-time position. Due to the nature of the job, the team member should be flexible with their hours and must be available to work weekends and holidays as needed. We encourage all of our Team Members to take two (2) days off where possible, knowing that guests and owners can arrive at unpredictable times. Exact daily schedules may vary from season to season and differ from in-season to off-season. Vacation is generally taken outside of peak season.

**To be eligible for employment, candidates for this safety sensitive position, must pass a pre-employment (5 panel non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.

**As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check.

Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to hr@naturalretreats.com.

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.

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