Guest Services Coordinator

Natural Retreatsis hiring afull-time Guest Services Coordinatorto join our Sun Valley, ID team!The Guest Services Coordinator provides integral support to both the Property Management (PM) and Senior Management onsite teams, ensuring efficient operation of the day-to-day business, adherence to brand standards, and owner and guest satisfaction. Under the direction of the General Manager, this individual will carry out the core duties of owner-guest communications, administrative assistance, and property inspection.

COMPENSATION: $23 - $25 per hour dependent upon experience.

• Relocation assistance is NOT available for this role
  
  

BENEFITS & PTO:Natural Retreats contributestoboth employeeanddependent premiums!

• 15vacation days
• 9 holidays
• 7 sick days
• 5 NR Dayswith a$1,500 allowanceto bookaNR vacation home!
• Maternity AND Paternity Leave
• Medical(Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401Kretirement plan options with3.5% company match
• ShortandLong Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• Cell phone
  
  

ESSENTIAL FUNCTIONS:

• Work with GM and onsite team to oversee owner and guest services. Fulfil owner and guest requests and resolve issues in a timely manner
• Answer all incoming office and Guest Servicephone calls promptly and professionally and dispatch messages or act on as needed
• Complete all pre-arrival emails and calls. Schedule Textline as needed
• Manage Lost and Found Program
• Monitor Brivo lock system and assist with any associated guest service requests or challenges
• Attain expert knowledge of the Sun Valley area and provide guests with any requested information
• Monitor and record work orders on a regular basis
• Communicate with housekeeping and maintenance on daily arrivals and guest requests using the work order system
• Prior to guest arrival, ensure all NR brand standards are met in terms of safety, cleanliness and hygiene. Assist with housekeeping and schedule deep cleans as needed
• Perform meet and greets with guests as needed, including working with Alaya Concierge
• Conduct secondary property inspections on Alaya and other high-end properties
• Support PM team in carrying out daily tasks such as:
• Participate in onboarding process of staff and independent contractors to ensure they are being deployed in a productive manner
• Put together all arrival packet information and items needed for PM openings and inspections
• Assist with Snap Inspect uploading new and current units
• Share in coverage of after hours phone
• Provide as needed, back up Property Management coverage when the team is short staffed and/or the PM is off or has an emergency
• Manage the upkeep, maintenance, and inventory of the property, and in conjunction with PM and owner, replace items where necessary using approved suppliers and equipment
• Gain knowledge of operational systems and services in rental properties as required including gas, water, sewage supply, etc
• Collaborate with GM to maintain owner inventory for new and current homes
• Gain knowledge of property locations, amenities, appointments and operation of all items at homes
• Provide open, honest and timely communication to all departments and central teams
• Operate company vehicle in a safe, courteous, and professional manner
• Set an example of professionalism by modeling superior work ethic, appearance, timekeeping, preparedness, and attributes to gain the trust, confidence and respect of the team
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job.

QUALIFICATIONS, EXPERIENCE AND SKILLS:

• High school Diploma or equivalent
• 2 years’ experience in hospitality, property management, or related field
• Must live within 20 miles of Sun Valley, ID to fulfill the on call requirements of the job
• Valid driver's license with good MVR
• Ability to pass pre-employment testing which may include drug testing and/or background screening
• Excellent oral and written communication skills
• Advanced interpersonal skills and ability to make strong personal connections within the community as well as with prospective and existing homeowners utilizing skills such as:
• Problem Solving
• Creativity
• Conflict Resolution
• Ability to effectively prioritize and execute tasks and meet deadlines in a fast paced environment demonstrated by the following:
• Ability to effectively follow up on outstanding needs
• Advanced organizational skills
• Ability to respond quickly and efficiently
• Keen attention to detail
• Ability to manage a fluctuating workload
• Proficiency withMicrosoft Office Suite and additional ability to learn and excel at new software programs
  
  

HOURS OF WORK:

This is a full-time position.Weekends and holidays will generally be busy with guest arrivals and departures and are considered working days.The core business hours for this position are 9 am - 5 pm; however, due to the nature of the job, the Team Member should be flexible with their hours. Adjustments to core business hours will be communicated with at least 24 hours' notice.Vacation is generally taken outside of peak season.

• As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check
  
  

Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to hr@naturalretreats.com.

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.

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