What are the responsibilities and job description for the Level II Technician Support Position position at Natural Wireless?
Position Overview: Seeking technically strong support individual that enjoys (and shows passion) in resolving broadband/Internet technical issues for our residential customers. The technology we play in: Wi-Fi, network routers/switches, mobile and desktop devices, and large wireless systems.
This position responsibilities include:
- Communicating with customers via telephone and email to gather information on specific technical problems.
- Timely identification, investigation, resolution, root cause analysis and replication of technical issues.
- Directly resolve problems with system configuration changes or recommended follow-up actions (i.e., Field Technician dispatch)
Position Requirements:
- Experience/Technical Degree – A minimum of a bachelor’s degree in Information Systems, Computers, Telecommunications or similar engineering disciplines or equivalent experience (at least 4 years in a comparable technical position).
- Enjoys speaking/working with customers, good verbal and written (e-mail) communication skills.
- This position requires good technical problem-solving skills. Areas including networking, Wi-Fi, and computer systems.
- Experience working with and troubleshooting networking equipment – switches, access point, router, etc.
- This is not a work from home/remote opportunity. This is an in-office position.
Company Description: Natural Wireless is NYCs (Tri-State Area) largest fixed wireless broadband provider serving residential subscribers, commercial businesses, and high-profile events. Our advanced broadband network provides superior reliability and performance with speeds up to 10Gbps with best-in-class value. As a fully vertically integrated high technology organization that promotes from within, we assure high quality product and service for our customers while enabling significant team member career growth. As a financially self-sufficient organization, the company has exhibited growth and financial stability for close to 20 years, in all economic times. If you enjoy working with and learning about new technologies, strive to build, welcome a challenge, and strongly value individual growth and passion, we encourage you to apply. Learn more about us at www.naturalwireless.com
Benefits:
Benefits:
- 401 (k) and employer matching
- Direct deposit Competitive Salary
- Vacation, PTO and Paid Holidays
- Health Insurance
- Forwarding Looking Organization
Job Type: Full-time
Salary : $20 - $25
