Front Office/Customer Service Rep

NaturaLawn of America, a leader in organic-based lawn care, is seeking a dedicated Front Office/Customer Service Representative to join our team in Damascus, MD. This role is essential in ensuring our customers receive exceptional service and support. We pride ourselves on fostering a collaborative and positive work environment, where teamwork and innovation are highly valued. The ideal candidate will have a strong customer service background and an engaging personality to assist with both administrative tasks and customer interactions.

Responsibilities

• Provide administrative support to the team and assist with daily operations.
• Manage calendars, schedule appointments, and coordinate meetings.
• Answer phone calls and respond to emails professionally.
• Perform data entry and maintain accurate records.
• Assist with file organization and document management.
• Coordinate projects and ensure deadlines are met.
• Conduct research and gather information as needed.
• Assist with office management tasks such as ordering supplies and maintaining inventory.
• Engage with potential customers during the sign-up/sales process.
• Work with current customers on adding services to their account.
• Perform posting of operations work and manage accounts receivable.
• Respond to inbound and outbound customer calls with professionalism and courtesy.
• Schedule service routes and maintain organized filing systems.
• Collaborate with team members to enhance customer satisfaction and operational efficiency.

Qualifications

• Familiarity with phone systems and ability to handle incoming calls.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent attention to detail for accurate data entry and record keeping.
• Previous experience in administrative or office management roles is preferred.
• Proficient in using Microsoft Office Suite, including Outlook Calendar.
• Ability to coordinate projects and work collaboratively with team members.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in data entry and basic accounting tasks.
• High school diploma or equivalent is preferred.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid vacation/sick leave
• Year-round employment
• Comprehensive benefit package