Customer Service Representative (6 Month Contract)-Remote

Nature's Path is a sustainably-driven, deliciously-healthy organic food company and our innovative brands include Nature's Path, Love Crunch, Envirokidz and Que Pasa. As a family-run, privately-owned company with locations in Canada and the U.S., our company was founded on a mission to "leave the Earth better than we found it". Since 1985, we have expanded our team to over 700 employees in U.S. and Canada. We believe in the idea that you can come to work, and help make the world a better place in the same day.

A Taste of the job- Critical Outcomes from the Job

• Start you day with a hearty bowl of granola and get ready to support our customers order and invoicing needs.
• Our orders process– Attention to detail on order accuracy, pricing, invoicing discounts, fills an order by offering alternative ship/pick up dates based upon product availability; completes invoicing and communicating in an accurate and timely manner.
• Work with Customer's on inquiries and concerns- This is crucial in building good working relationships
• Teamwork & communication – be a positive contributor and maintain a supportive attitude within the department and the company.
• Other projects as assigned/required

*The description above represents the most significant essential duties of the job but does not exclude others

Path for Success- Qualifications and Experience 

• Successful completion of Grade 12. Post-secondary an asset.
• Fluently Bilingual English and French (Nice to have)
• A minimum of 1-2 years of customer service experience working with an ERP system and sales admin/order entry experience is an asset.
• Technology typing speed of minimum 45 wpm. Intermediate knowledge of Microsoft Office is an asset.
• Efficient and effective working with a sense of urgency to get things done in a timely matter and meet deadlines.
• Team-player: Positive Can-Do attitude and willingness to help.
• Calm under pressure.
• Great communicator who practices active listening and are excellent at both verbal and written communication. 
• Adaptable: you can work in a fast-paced environment and are flexible to changing priorities.
• Passion shares our core values of Leaving the Earth better than we found it

Nature's Path cares deeply about diversity, equity, and inclusion in recruitment, hiring, employment and advancement. We are an equal opportunity employer dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We encourage and are pleased to consider all qualified candidates, without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

Notification to Applicants: We are committed to providing an accessible environment and ensuring fairness throughout our hiring process. We welcome the opportunity to work with applicants requesting accommodations at any stage of the recruitment and hiring process and while working with Nature's Path. Accommodations will be provided as requested, please contact us