Field Operations Manager

Nature's Finest Security, continues to build an inclusive, culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Confidential offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Guards and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with us.

Position Summary

NFS is currently hiring a Field Operations Manager. In this role, the Field Operations Manager will be responsible for managing staffs, developing leadership, overseeing staffing and scheduling client sites. Maintains regular communication with Security Professionals, resolving issues regarding morale or complaints. Manages overtime by effective scheduling and making timely hiring decisions. Takes prompt action to resolve complaints when received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions.

The ideal candidate is a highly analytical leader who will join our senior management team. You will be responsible for leading the company's day-to-day business operations (managing the company budget, ensuring operational compliance is followed, and addressing administrative issues). 

Responsibilities may include, but are not limited to the following:

• Measure the effectiveness of all processes (budget, operations, and management, etc.)
• Determine company's strategic growth as part of the executive team
• Coordinate cross-functional initiatives and projects
• Interview and hires qualified applicants.
• Creates, modifies and manages post schedules in Guard Monitoring Software to
• ensure adequate coverage at all times.
• Ensures schedules are properly maintained in Guard Monitoring Software and
• are updated regularly.
•  Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing.
• Follows all company policies regarding timekeeping procedures.
• Conducts disciplinary and counseling sessions with Security Professionals as
• needed in a proactive and professional manner.
• Ensures all such issues are documented according to company standards, and that all issues receive proper follow up for resolution.
  • Initiates termination procedures as needed for voluntary and involuntary
  • separations.
  • Executes termination meetings as necessary and complete all follow up documentation according to company standards.
  • Maintains regular proactive contact with Security Professionals to ensure all staff
  • is being effectively utilized, properly trained, and ready for placement as needed.
  • Maintains high employee morale and low employee turnover through effective
  • and proactive communications and timely problem resolution.
  • Ensures all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner.
  • Ensures a smooth-running operation by enforcing post specific policies and procedures through proper communication and training. May utilize field training staff to assist in executing post-specific training.
  • Maintains a well-organized, clean and effective working area, and ensure all daily, weekly and bi-weekly deadlines are consistently met.
  • Prepares and runs all required reports as directed by managers, reviews such reports in a timely manner with management team, and takes appropriate action as necessary to address any report discrepancies or operational issues.
  • Performs additional projects or tasks as may be directed by the Executive Team.

• 
  

  Qualifications

  • Preferred: Bachelor or Master Degree in Business Administration, Criminal Justice, Security Management, or other related fields.
  • Minimum high school diploma or equivalent required. Prior security industry and/or military experience preferred.
  • Minimum 3 – 5 years of professional-level experience required, managing non-exempt employees in a fast-paced, service organization. Prior experience in the security industry, law enforcement, military and/or customer service highly desired.
  • Experience in scheduling, operations and/or employee management in a service-related industry a significant plus.
  • Must be able to secure a valid New York State Security Guard License.
  • Experience in Security Management or Law Enforcement (know the role of a security guard)
    Note: This position requires the candidate to have a valid driver’s license and has the ability to safely operate a vehicle; may be required to drive to client sites to address scheduling or employee issues on an as needed basis and must provide his/her own reliable transportation.

Pay: $65,000 - $95,000/year