Technology Service and Business Manager

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements of the role. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department and the business.

Purpose of Role

We are seeking a dynamic, highly motivated and personable Technology Business & Service Manager to join the Information technology organization of NWM SI. In this role the primary responsible for the Business Management function is in support of the Technology group and the Head of Technology, managing deliverables associated with the team's internal communications, regulatory and audit compliance and representation of Technology in cross functional forums and initiatives.

The Technology Business & Service Manager will be responsible for Technology Service Governance and Delivery oversight for the execution of Technology goals and objectives including the delivery of one-off initiatives. Also responsible for technology updates, reporting to drive internal communications, briefings, presentations to regulators, and auditors.

Role Objectives

• Responsible for the preparation of BAU and ad-hoc senior management decks and presentations, including materials for meeting with regulators, regular Board meeting updates, Executive Management Committee forums, Information Technology Steering Committees, among others.
• Work with US Technology leadership team to embed the appropriate Risk Appetite for Records Management. Identify and drive remediation of potential or actual risks. Escalate issues and incidents, and help proposes remediation plans, to the US Technology Lead and the Technology Leadership team.
• Creates and maintains dashboards and / or scorecards to monitor the performance of the Technology team KPIs and KRI, keep technology senior leads aware of ongoing initiatives and key project status, etc.
• Coordinate the agenda of several Technology forums, All Hands Technology sessions, and other ad-hoc team meetings, including preparation of materials and meeting minutes and follow ups on agreed next steps and deliverables.
• Coordinates the process to set up Technology critical business goals and objectives, and assist the team in building comprehensive, strategic, and cross-functional plans to achieve them.
• Partner with internal control functions including infosec, compliance, audit, risk management, HR and business continuity to address department deliverables and escalations on a continuous basis.

Qualifications And Skills

The expected base annual salary range for this position is $100,000 - $115,000 at the start of employment. This is not a guarantee of compensation. The exact compensation is determined on an individualized basis and may vary based on skills, experience, training licensure, certifications and location. In addition to base salary, our total rewards package also includes eligibility for an annual discretionary bonus; medical, dental, and vision plans; life and disability insurance; employee wellness programs; retirement and savings plans with potential employer contributions; generous paid time off policy, parental leave and tuition reimbursement.

It is the policy of NatWest Markets Securities Inc. and its parent, affiliates and / or subsidiaries to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, sex, pregnancy / childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and / or local laws. Equal Opportunity Employer -Disabled / Veteran - review "EEO Is The Law", "EEO is the law- Supplement" & "Pay Transparency Provision" posters here

Hours

Job Posting Closing Date :

02 / 03 / 2025

Salary : $100,000 - $115,000