US Business Resilience and Incident Management Associate

US Business Resilience and Incident Management Associate

Stamford,United States

Permanent

Full Time

R-00243631

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours , we have plenty of options that help our people to thrive.

This role is based in the United States and as such all normal working days must be carried out in the United States.

Job description

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements of the role. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department and the business.

Purpose of Role

Provide leadership in coordinating, assessing, developing & communicating recovery environment requirements and contingency plans associated with the company’s Business Units to protect the firmin the event thatfacilities or technology resources are unavailable due to an unforeseen disruption

Manage the implementation and day-to-day processes related to promoting andmaintainingBusiness Resilience for NWM US

Manage the lifecycle of all incidentsrequiredto restore IT services for users or customers as quickly as possible when an interruption takes place

Support day to day prioritization of operational performance and oversight of key processes

Responsible for oversight of incident and change processesmonitoringthe adherence to the defined incident and change processes

Ensure effective and rapid response to major incidents, minimizing duration of service interruptions

Facilitatetimelyidentification, escalation, resolution, and follow-up for all outstanding issues

Responsibilities

Assume management responsibility for Business Contingency planning efforts with a major focus on assuring the adequacy of business unit contingency plans for critical business areas,functions,and applications

Provide emergency leadership in the face of uncertainty, change and aggressive deadlines defined by the scope of the incident, regulatoryenvironment,or business drivers

Work with business units to manage plans for maximum efficiencies and effectiveness, mitigating the effect of a technology system or application failure or problem. Perform periodic reviews and tests of established Business Continuity Plans and procedures, reporting findings to management and making recommendations for improvements as needed

Collaborate Globallyacross Business, technologically and external resources to ensure consistent content, understanding and execution of all Business Continuity and incident related plans

Strategically assess the Business Continuity implications of proposed technological or organizational changes, and coordinate any revisions to existing Business Continuity Plans and Proceduresnecessitatedby such changes

Provide oversight ofThird-Partyvendors (including affiliates)in regard toBusiness Resiliency and Incident Management

Manage Business Continuity Planning documentation and oversee training to all employees having a need to understand the Business Continuity Planning process

Monitor and understand external factors / guidance (Industry / Regulatory / Fed / State) that mayimpactNWM Business Continuity planning and action accordingly

Work with facilities management to ensure theappropriate fireand first aid safety requirements / resourcesare always in place

Develop,coordinate,and promote incident management activities across NWM and take responsibility for effective functioning of Incident Management processes across all support areas

Provide direct communications between Incident Management,Technology,and the Business. Participate inappropriate businessunit and development planning meetings and activities

Drive a culture of attention to risk excellence,quality,and continuous self-assessment to ensure compliance with internal policies and regulatory standards

Support stakeholders responsible for supporting the actions and decision makingrequiredto successfully manage an incident

Work effectively and collaboratively with Operational Risk and Business management andparticipatein continuous improvement efforts through a risk lens

Manage risks and mitigation / contingency plans ensuring right level of visibility

Identifyissues and address with solutions withappropriate urgencyand within the correct escalation path

Continuously assess implementation risks, priorities, resource requirements, criticaldependencies,and assumptions

Identifyand implement cost-saving and continuous improvement initiatives across Incident Management and Resilience

What are the skills, knowledge and experience needed to do the role?

Undergraduate degree or equivalent professional qualification.

Minimum of 5years experienceworking in Financial Services / IT / Investment organizations, with 3years experiencein Business Resilience or Incident management highly preferred

Considerable knowledge of incident management principles,procedures,and techniques

Strong knowledge of issue resolution and escalation practices, NWM products and services and IT infrastructure

Ability to apply analysis and creative thinking when solving problems andconflicts.

Ability to provide acute attention to detail.

Ability to communicate effectivelytoall levels within the organization.

Decision making ability within specified parameters as well as independent and collaborativedecision-makingskills.

Skilled atidentifyingand implementing process improvements

Ability to effectivelyestablishand maintain relationships across the organization.

Strong writtenand verbalcommunication skills - must be confident in presenting diverse subject matter and creating clear and concise materials for stakeholders

Solid business acumen and an awareness of business implications of decisions.

Demonstrated skill intimely, proactive, responsive follow-through on deliverables.

Ability to organize tasks and priorities effectively and under minimal supervision.

Proven ability to function in an environment requiring flexibility, good judgment and sound decision-making often based on limited information and / or under extreme conditions

Works effectively across geographies – must be comfortable with video conference presentation and leading dialog with technology SME’s as well as audit / regulator engagement

Strong personal drive to challenge existing process and seek efficiencies

Understanding of third-party risk management principles and outsourcing / offshoring best practiceregardingresilience

The expected base annual salary range for this position is $120,000 - $140,000 at the start ofemployment. Thisis not a guarantee of compensation. The exact compensation is determined on an individualized basis and may vary based on skills, experience, training licensure, certifications and location. In addition to base salary, our total rewards package also includes eligibility for an annual discretionary bonus; medical, dental, and vision plans; life and disability insurance; employee wellness programs; retirement and savings plans with potential employer contributions; generous paid time off policy, parental leave and tuition reimbursement.

It is the policy of NatWest Markets Securities Inc. and its parent, affiliates and / or subsidiaries to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, sex, pregnancy / childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and / or local laws. Equal Opportunity Employer -Disabled / Veteran – review "EEO Is The Law", “EEO is the law- Supplement” & “Pay Transparency Provision” posters here () .

Salary : $120,000 - $140,000