Branch Site Manager- Las Vegas NV

Naumann/Hobbs is looking to fill our Field Service Manager position in the Phoenix, AZ office.
We are the largest Material Handling Equipment Company in the Southwest. Naumann/Hobbs Material Handling, Inc. sells, rents, services, and supplies parts on an extensive line of material handling products. We are a staple in the Phoenix area and a financially solid company with almost 70 years of business experience and over 100 million in annual sales.

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Field Service Manager*

Summary/Objective:

To maximize profitability of every technician and transaction and ensure customer satisfaction.
They will be the point of contact for direct report technicians (10-25 techs in a group) and for customers- internal/external. This person would be responsible for holding their techs accountable to their scorecard goals (driving safety, DTI, productivity). They will communicate with vendors as requested on assigned accounts.
Essential Functions:

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Management of Technician

• Technician Training & Development
• Provide on boarding / training for new technicians & be first line of support
• Company policies & procedures
• How to use technology (tablets, phones/video conference, etc.)
• Ensure each technician attends mandatory training classes, including any online prep work
• Establish a multi-year development plan for each technician and ensure completion of milestones each year
• Meet with each technician in person weekly
• Review technician scorecard performance
• Review status open work orders / WIP
• Review status of PM completion
• Compliance with Company policies & procedures
• Perform as primary contact for all technician related inquiries
• Coach technicians on communication with customers
• Service work required to maintain a safe and productive piece of equipment
• How to identify customer needs that result in new revenue opportunities
• Daily oversite of technician productivity
• Manage to 100% billable time when on the job (outside of vacation, sick, training, etc.)
• PM’s are completed on schedule and within allowed time limits
• Repairs over 5 hours are appropriate and justifiable
• Review and approve requests for warranty work orders
• Perform unscheduled inspections of technician work in the field monthly
• Safety review
• Quality review
• Perform monthly audits of technician timesheet vs geo location
• Customer Relations
• Perform service reviews with key clients monthly
• Respond to client questions and issues
• Handle billing discrepancies and manage outstanding invoices

Field Service Manager

• Ensure account profitability
• Review and update TMR and MM accounts for profitability – Utilize cost reports for client reviews. Quarterly client reviews- fleet stats and large accounts

Competencies:
o Good communication skills
o Organized
o Understanding of the organizational plan and how their role and the role of their direct reports impacts the company
o Technical understanding
o Financial understanding
Experience/ Education:
o Minimum of high school education or equivalent
o Supervisor Experience
o Computer Skills with Microsoft Office Suite Experience

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Benefits*

• Medical, Dental, and Vision
• 401K
• Short and Long Term disability
• Employee Assistance Program
• Vacation and Sick time
• Discounts at major retailers and more

Naumann/Hobbs is an Equal Opportunity Employer. Hiring is contingent upon successful completion of our background check, drug screening and a Motor Vehicle Record check.

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Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday

Ability to Relocate:

• Las Vegas, NV: Relocate before starting work (Required)

Work Location: Multiple locations

Salary : $70,000