What are the responsibilities and job description for the Client Support Coordinator position at Naumann Hobbs MHC?
About Your Role
Welcome to your new adventure as a Client Support Coordinator! You will serve as the vital link between our service managers, technicians, and valued clients. This role is all about ensuring an effortless customer journey, from receiving service calls and defining needs, to organizing repairs and maintenance. You'll be an indispensable resource in our team, embodying excellence in service.
Your Day-to-Day
- Efficiently manage incoming service calls and emails.
- Deliver outstanding support, maintaining communication via phone and email.
- Coordinate and dispatch service calls, working in tandem with technicians.
- Be the bridge between clients and technicians, reporting updates and setting repair timelines.
- Collaborate with the Parts Department, ensuring necessary components and accurate costing.
- Assist with the scheduling and input of new maintenance agreements.
- Manage processes for credit transactions and work order documentation.
- Support the team by coordinating end-of-month invoicing and maintaining tracking systems.
- Engage in miscellaneous tasks as directed by leadership.
What We’re Looking For
- Strong decision-making skills and adaptability under pressure.
- Exceptional interpersonal communication abilities.
- Multi-tasking prowess and organizational excellence.
- Experience in service and parts, with at least two years in a similar role.
- Experience working on the counter is advantageous.
- Bilingual in English and Spanish could be beneficial.
- Proficiency with MS Word and Excel.
Getting the Job Done
Our team appreciates versatility and commitment. Your work environment will sometimes involve coping with noise, chemicals, and varying physical demands—think lifting 10 pounds occasionally. Despite these elements, your capacity to manage multiple tasks simultaneously will keep you soaring in the role.
What We Offer
This is a full-time position offering a competitive salary of $55,000 - $65,000 annually, along with benefits like a 401(k) plan, health insurance, and paid time off. Our work week is Monday to Friday, day shifts, with a requirement for reliable commuting within the Phoenix 85040 area.
Salary : $55,000 - $65,000
